Sim card activation failed for A WEEK and counting

On the 20th June, just before I left for a trip to a rural area, my phone was ******. We phoned Cell C call centre and they cancelled the phone and froze the sim. <br> Then, when I eventually got back from my trip, I went straight to Cell C Claremont on the 28th June and got a new phone via my due upgrade. We phoned Cell C to give permission for the cell number to be unfrozen. The store told us it would take 24 to 48 hours, and that a consultant from the call centre would contact us. NO such call happened. The sim was not activated. We phoned the call centre around 6 times, where no one could give us a reason why it occurred, until some FINALLY managed to say that the Claremont store had not done the sim activation. <br> We went back to the store on the 2nd July, whereby we came across the FIRST person who actually knew how to do his job (Shandrey). He phoned and phoned Cell C and logged a case and STILL today, my sim card is not activated.<br> <br> I have never been so disappointed with a communications company, as I moved to Cell C in the hopes it had the best service. My entire family and I are considering moving to Vodacom, and I have been unable to do vital communication this week.