1 reviews | Active since Oct 2016
Silvia - Worst Customer Care Consultant
<p>I called in a few minutes ago to enquire about a contract which was taken out by my Fiancé for me from Cell C. Silvia explained that I cannot enquire about the contract and she needs to speak to the account holder. I fully understood that so I went on to ask her a general question but she kept on speaking on top of my voice asking for the account holder. When I asked for her name and mentioned I will lay a complaint she was ever so willing and said go ahead. Coming from a retail environment that is pathetic customer service and the irony behind it is calling Cell C Customer Care when no care or concern is shown. Deeply disgusted vybthe service and attitude of the consultant.</p>
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Lungi has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Lungi has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Hi
Thank you
Lungi was really understanding and helpful. Very efficient. Cell C needs more Lungi's
Hi
Thank you
Lungi was really understanding and helpful. Very efficient. Cell C needs more Lungi's
