Silly Excuse of a Cellphone Provider

I am beyond angry with the company ,,, for over 15yrs, i've been nothing but a loyal customer, and just this 1 time, i have an issue with my device, and guess what, warranty claim is rejected I struggled for months with a signal on my phone, and not once would i have ever thought that the issue is with the phone, since i sometimes travel to very remote areas - eventually it was figured the issue could be the device, and had it not been for Mothusi - a brilliant gentleman, i never would have received the assistance i have, and unfortunately for me, he doesnt have a say .. I now understyand that the slot where my sim would go in is faulty, but the claim is rejected because almost 2 years later of having this phone, there are 'minor scratches' on the phone and camera, plus a 'dent' - which i guarantee is not there, on the corner of the phone, so, they suggest the fault is due to impact - i call this a bunch of bull****, because the warranty on the phone ends this month, and they just dont want to fix it .. had the reason for the fault been deemed wear and tear, i would most likely accept the reason but not this lame excuse to assist me i am beyond disgusted with Cell C - where have you evern seen a prestine, 23 month old phone, i mean, the gentleman who booked it in for me, complimemnted me on how good the phone still looks but you are going to reject my claim, because it you suspect i dropped it??? ... why even waste my time, and risk not having a phone, while travelling and rist this outcome, if i knew that i damaged the phone?.. i am not that desperate or stupid, I believe it's time i part ways with this useless company - i have been unindated with calls from MTN trying to offer me a phone ( my wifi router is with them - because no doubt they have better coverage), but i wanted to be loyal to Cell C, cause i've been with them so long, but honestly it is not worth it ring back my phone, i'll get it fixed with 'my friend' for far less that your stupid quote I am done, and while you are at it - CANCEL THE DAMN CONTRACT!!!.. I want absolutely nothing to d with you You failed to assist me while at your offices, and had you guys cared to offer your clients the service, you would've done all the necessary tests there and advised me, but i sat there for over 45mins in the walk-in's office, while the poor lady kept calling for someone to assist me, and nothing - what more when i am away?? I do not know how many people handled my phone after it was booked in, and i agree it has minor scratches - as it goes into my bag or pockets while i'm working sometimes, and that is unevitable ,,, but a dent in the corner?? ... Def not Imagine taking your car to a mechanic and you are told, the engine is out of warranty because the body has minor scratches and a dent on the fender - caused by 'impact'.. while you were never in an accident This is beyond ridiculous, i am very angry with your unprofessional, unhelpful excuse of a business. I am Done.. Cancel my contract, i'll go elsewhere - and get better coverage, while at it You are disgusting!!