MS
Michiel S

1 reviews | Active since May 2014

05 Feb 2016, 10:57

Signed 24month contract based on false information

I recently upgraded my cell c contact that had been due for an upgrade for about 4 years. <br> They put me on a epic 150 and the sales consultant told me it would be the same as my old topup/control chat contact that I would have airtime value to spend as I wish.<br> <br> I started getting messages when trying to load data that said I must recharge before I can do this. After phoning customer care they informed me that the airtime I get each month cannot be used to buy bundels as I was told by the sales consultant in the cell c store.<br> <br> Now I'm stuck in a 2 year contract which I never would have taken had cell c not told me I could spend the money as I wish as on my previous contract. I would have rather stayed on my old contract paying month to month.<br> <br> Customer cares response was \sorry sir you were given false information\" almost as if they just accept it as such. <br> "

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Replies (1)
Cell C
Cell C's reply05 Feb 2016, 11:06
Official
Hello michielsmt,

We acknowledge receipt of the above complaint and will ensure that it is looked into and an amicable solution will be provided. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,