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KJ
KEENAN J

1 reviews | Active since Sept 2017

21 Sept 2017, 16:24

Signal issues!!

Ive logged a network query a month ago ********** 890. Im battling with my network. Drop calls, no signal unable to connect to the internet. Ive received a call 3weeks ago and was advised someone would call me back in 20mins its 3 weeks later. I have 2 contracts, monthly payments is around +-800. I cant use my services and was forced to take an additional contract at mtn I pay my account every month no issues but can't get a simple call back as to how they can assist me.

0
Replies (6)
Cell C
Cell C's reply22 Sept 2017, 07:08
Official

Good morning Keenan

We apologize for the poor network signal you have been experiencing. We have requested one of our consultants to liaise with our network team and advise on a way forward. Do expect communication.

Regards
Cell C | PN

Best regards,

KJ
KEENAN J's update13 Oct 2017, 15:46
Reviewer Update
Issue still not sorted. Received a call from a very arrogant consultant.
KJ
KEENAN J's update05 Jan 2018, 21:12
Reviewer Update
Nothing has been sorted. Still awaiting feedback.
KJ
KEENAN J's update09 Jan 2018, 13:28
Reviewer Update
Still no feedback
KJ
KEENAN J's update09 Jan 2018, 13:28
Reviewer Update
Cell C
Cell C
Cell C's reply09 Jan 2018, 14:22
Official

We have requested our escalations team to follow up on your Network complaint. Feedback will be provided as soon as possible.

Regards

Cell C | DA

Best regards,