Signal falling

Good Evening,

My fibre has been giving me intermittent errors since the 16th of January 2021. I must say before then I had one or two problems and were attended to. The last one however I have failed to receive any form of assistance with the last phone call attempt I was told that I need to upgrade the line to a higher speed because I am using more than one device. To my surprise everything was working fine until the aforesaid date. After spending another 21 minutes( at my expense) on the call with Thobeka I am still sitting with a situation where the service that I am getting is not the same as what I had before the 16th of January 2021. As agreed in the discussion I have attached all forms of emails that I sent to cell c to get some assistance as she is disputing the fact that I have communicated and not being helped. On record this is my second time that I have had to call Cellc and the issue in my limited opinion not resolved. Feedback given was that my line is now slower and falling because I am connecting more devices. I must put it on record that I am using the same number of devices that I did before the 16th of January 2021. It is also not the first time that I have the same problem and was previously assisted. I am keeping my finger crossed that someone will give me a call.