Sies CellC!

Cell C has failed twice in more than 2 weeks to deliver my new phone. Despite having my correct address, clearly stating Jamestown Stellenbosch 7600, the parcel ended up in Port Elizabeth from where it was taken to a non-existing address in Jamestown, Eastern Cape. Many, many calls and emails later, to follow up and confirm my address with them, the phone ended up in PE again yesterday. How is it possible that service could be this bad? Even Home Affairs did better - I got a new passport in less than 2 week. Cell C can not even deliver a phone to the only address they have been delivering it to for the last 6 years.