NM
Nathi M
1 reviews | Active since Feb 2019
23 Aug 2024, 23:01
Sickening service
I canceled my contract and the account is paid up. I requested a paid up letter on the 28th of July, after not receiving it I called and the agent said it will take 2working days. I received a reference but never the requested paid up letter. Now it's been a full month, Cell C is showing incompetence and rendering poor service which is why I didn't upgrade in the first place. They have permanently lost me as a customer. Cell C Customer Service Case Number : ***
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Cell C's replyOfficial
24 Aug 2024, 09:36Dear Nathi Mbasane
Thank you for writing to Cell C.
We sincerely apologize for the inconvenience and frustration you've experienced regarding your paid-up letter. We understand how important this matter is to you and regret the delay in fulfilling your request.
We are escalating your query to our Social Media Support team, who will investigate the issue and ensure that your paid-up letter is sent as soon as possible. You can expect an update from us shortly as we prioritize resolving this matter.
Kind regards,
Cell C | NZ
Thank you for writing to Cell C.
We sincerely apologize for the inconvenience and frustration you've experienced regarding your paid-up letter. We understand how important this matter is to you and regret the delay in fulfilling your request.
We are escalating your query to our Social Media Support team, who will investigate the issue and ensure that your paid-up letter is sent as soon as possible. You can expect an update from us shortly as we prioritize resolving this matter.
Kind regards,
Cell C | NZ
Cell C's reply24 Aug 2024, 09:36
Official
Dear Nathi Mbasane
Thank you for writing to Cell C.
We sincerely apologize for the inconvenience and frustration you've experienced regarding your paid-up letter. We understand how important this matter is to you and regret the delay in fulfilling your request.
We are escalating your query to our Social Media Support team, who will investigate the issue and ensure that your paid-up letter is sent as soon as possible. You can expect an update from us shortly as we prioritize resolving this matter.
Kind regards,
Cell C | NZ
Thank you for writing to Cell C.
We sincerely apologize for the inconvenience and frustration you've experienced regarding your paid-up letter. We understand how important this matter is to you and regret the delay in fulfilling your request.
We are escalating your query to our Social Media Support team, who will investigate the issue and ensure that your paid-up letter is sent as soon as possible. You can expect an update from us shortly as we prioritize resolving this matter.
Kind regards,
Cell C | NZ