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penelope R

1 reviews | Active since Jun 2014

20 Jul 2020, 13:42

SICK OF CELL C AND THEIR INCOMPETENCE!!!!!!!!!!!!!!

I have just spoken to customer care to get a limit on my new data package. I was told she cant assist me because I failed my questions!!!!!!!!!!!!!!!!!!!!!!!! I previously spoke to somebody in sales who assisted me in getting the sim card activated, he then put me through to the customer care to sort the limit out!!!! So one operator can assist, the next one cant??????????????????????????? I am so sick of Cell C!!! I received 2 data packages with the mini router last week. I managed to get the one sorted but apparently I don't know something about myself this time around so cant get any assistance?????????? And this after waiting to get through for 25 minutes!!!!! I have just cancelled my one contract, I am considering cancelling ALL 3 of my other ones when they end, which is within the next few months. Another customer you will be losing.

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Replies (1)
Cell C
Cell C's reply20 Jul 2020, 14:10
Official
Hi Penelope

We apologzie for the manner in which this matter was handled. 

It's mandatory to pass your security check in order to process your request the consultant must verify your details telephonically for security purposes.

We'll contact you and assist.

^PN