HS
Hendrik S
1 reviews | Active since Feb 2017
06 Sept 2021, 14:59
SH*T CELLC Service when upgrading
CELLC service is POOR! I upgraded on the 1st of September on both my CellC contracts. One week later I found out (after making 12 calls to different departments because there systems are not in sync) that my one contract renewal has been *MAGICALLY* cancelled and no-one can explain why. Everytime I now try to upgrade, I get disconnected. Call after call.
WHAT THE HELL?!?!?!?!
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
06 Sept 2021, 15:25Hi Hendrik
We apologize for the manner in which this matter was handled and for the inconvenience caused. We'll refer this matter to our upgrades team for assistance.
^PN
We apologize for the manner in which this matter was handled and for the inconvenience caused. We'll refer this matter to our upgrades team for assistance.
^PN
Best regards,
Cell C's reply06 Sept 2021, 15:25
Official
Hi Hendrik
We apologize for the manner in which this matter was handled and for the inconvenience caused. We'll refer this matter to our upgrades team for assistance.
^PN
We apologize for the manner in which this matter was handled and for the inconvenience caused. We'll refer this matter to our upgrades team for assistance.
^PN
Best regards,
HS
Hendrik S's updateReviewer Update
06 Sept 2021, 15:53My wife called again and got the upgrade processed. However, if CellC wants me to remain a loyal client with 3 contracts I have with them, this will be escalated and our 2 devices delivered ASAP, not to wait 2 weeks as the person advised us. Only then will I have faith in CellC again and remove the bad rating.
HS
Hendrik S's update06 Sept 2021, 15:53
Reviewer Update
My wife called again and got the upgrade processed. However, if CellC wants me to remain a loyal client with 3 contracts I have with them, this will be escalated and our 2 devices delivered ASAP, not to wait 2 weeks as the person advised us. Only then will I have faith in CellC again and remove the bad rating.
Cell C's replyOfficial
06 Sept 2021, 16:06Our upgrades team will be in touch.
^PN
^PN
Best regards,
Cell C's reply06 Sept 2021, 16:06
Official
Our upgrades team will be in touch.
^PN
^PN
Best regards,
HS
Hendrik S's updateReviewer Update
07 Sept 2021, 12:00Any feedback on my delivery?
HS
Hendrik S's update07 Sept 2021, 12:00
Reviewer Update
Any feedback on my delivery?
HS
Hendrik S's updateReviewer Update
07 Sept 2021, 12:00My number is ***
HS
Hendrik S's update07 Sept 2021, 12:00
Reviewer Update
My number is ***