Show for social media only

Cell C has people sitting and waiting for a complaint to come in then within minutes they give you this standard response just to show that they are so good at customer service. its pathetic. it is just a social media show. they do not value their clients. on Thursday I spoke to Danelle about my issue. She undertook to speak to the sales department and get back to me. guess what ...I'm still waiting. Even the consultant who assisted with my upgrade was so quick to phone and check whether I had my phone. On Friday when she called I told her that I received the phone but am waiting on Danelle to call me back. She undertook to give her a message and have her call me. The special that was on Friday has now come and gone, they haven't called me back. Next they gonna say it was only available on Friday and therefore they cannot give me that package. Same phone, different package. As a loyal customer for over 10 years they are not prepared to assist. They obviously do not value keeping customers, because they are happy to lose a customer who keeps on upgrading than to let the customer have the package at the special advertise. Well done Cell C your customer service leaves a bitter taste in my mouth.