JR
Jean R

1 reviews | Active since Jul 2019

17 Jul 2019, 17:19

Shove it Cell C

I would like to share my Horrible experience with Cell C. Last month I decided to change service provider because I was not happy with the service I recieved. Cell C was quick to help, guiding me through all the processes and making me aware of all the Terms and Conditions, what they did not mention is that after I recieve my handset, I would wait another week for my Number to be activated. Long behold, after numerous phonecalls and e-mails my phone finally works, I can make calls. BUT I CANNOT Recieve any calls, it goes straight to voice mail. After explaining this numerous times to consultants, technical support and supervisors, my problem is still not solved! I have spent more than 10 Hours on the phone with Cell C. I also went into the Cell C branch where they did exactly the same process that I have been doing all along. (not much help either) I am fed up with this pathetic service and nothing you say or do can change that. Recieving your new handset should be a pleasant experience, but this it WAS NOT.

I would like to apply for a job at Cell C, because doing nothing and earning money sounds like a good life to me...

0
Replies (3)
Cell C
Cell C's reply18 Jul 2019, 07:32
Official
Hi  Jean 

The problem could be with your routing settings which we have asked our Porting Team to look into.

^MM
JR
Jean R's update18 Jul 2019, 08:22
Reviewer Update
Thank you the problem has been resolved. FINALLY!!
Cell C
Cell C's reply18 Jul 2019, 11:13
Official
We are glad to hear that.

^MM