SHOUTING IN MY EARS

I just called to do a follow up on the Sim Connection, that I was charged when I lost my phone. The lady on the end, Hlengiwe starts by asking when did I do my upgrade? Then she asked was it done in the store? The question I asked was, what does Upgrade and Upgrading in the store have to do, with a Connection fee, as I lost my my phone. The lady SHOUTED... She literally made it that, she is annoyed and called my names Five times in my ears, as in LERATO LERATO LERATO LERATO LERATO. Why did you call Cellc and wants to speak to me, if you know all?? I have been loyal to Cellc and was about to take another contract with them. After such a service, Thank you Hlengiwe Hlongwa. You really are making us clients, to feel small, even thou we do contribute in putting your bread and butter. I do not have words, to describe how I feel..