Shout out bundles Nonsense ! eating up AIRTIME!!!

Good day

This the third time i am requesting information on this i purchase the whatsapp bundle which is now called a shout out bundle.

1,200MB 30 days R17 4GB 30 days R49

This is nonsense as when i load airtime it taking my airtime i have reported this with cell c saying there little or nothing they can do and that they cant reversed it, which they claim they say it comes in as a international sms this is the biggest bull i have heard i would like feedback from someone who knows what they talking about cause i have multiple reference numbers from the customer service line which is another story all together, the user on the other end sent me a list of instruction for a android device when i told them i am using a apple iphone and the attitude was i will see if i can help! this is not why we phone you to tell us if you think you can help! get proper people to help

i have never had such a disgusting experience on a call and i hope they have feedback i asked for feedback to this and still no one has bother to called even after they introduced the new improved bundle its still eating up my airtime ! how am i suppose to make calls, their solution just keep loading airtime or buy data as well which defines the point of having a bundle which you claim has 4gb of data which i cant utilize cause its eating up my airtime how do i make calls cause every time i attempt to i get inefficient funds, cause it has eating my airtime i cant carry on like this can someone else help

Else my advice would go look elsewhere maybe they right about voda or mtn being the better option.

Terrible!! service