MD
Munira D

1 reviews | Active since Aug 2012

11 Sept 2015, 12:11

SHOULD I PUT BILLBOARD \USELESS SERVICE PROVIDER'"

This is brief interactions with Cell C Customer Service:<br> Phoned them on 6 Aug - spoke to Nomvula [13h02] then Manele [14h08] - requested move of line to prepaid - advised it will take effect 5 Sep. On 26 Aug [10h42] spoke to Nadia who reconfirmed this and advised that I should buy prepaid airtime. On 6 Sep husband could not use phone - came up with error \cell not provisioned : 2". Called them immediately & spoke to Mulatelo - she logged incident and gave me ref no & advised it would take 48 hrs. Called again on 8 Sep [11h23] spoke to Melanie who advised wrong case was escalated - asked for team leader - spoke to Kgomotso - related story - said she would get back to me. Called again on 10 Sep [08h47] spoke to Matsedisho & I asked for Kgomotso who was in a meeting. Was put through to Liaan who said it would come back to me in 2 hours. Called again at 14h24 as I heard nothing - Liaan apologised and said his manager Nhlanhla had escalated this to client Cell C to get line reactived & that someone would come back to me by 16h00. Fri 11 Sep [11h56] - have still not heard from them. Only person left for me to speak to is Jose Dos Santos but I don't think that would make a difference."""

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Replies (1)
Cell C
Cell C's reply11 Sept 2015, 12:15
Official
Hello SOLACE,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you and assist.

Regards
Cell C | PN