Shop Mistake - Cell C Not willing to correct

<p>I have been a loyal Cell C customer for many years. My contract came to an end and I went to the Menlyn Branch to change to a different package. At the time there was a promotion running on the Pinnacle 150 to get an additional 200 minutes free per month. I was ready to sign up for a 24 month contract and then the shop assistant called Tebogo advised me to do a migration instead of signing up for another 24 month. I repeatedly asked him to confirm that I will still get the 200 minutes extra even though my contract will be running from month to month. He confirmed various times. I even asked the same question to another gentleman who I think is the shop manager and he also confirmed that I will get the promotional benefits every month even though I am running my contract month to month and not signing up for another 24 months. I never received any of the promotional benefits and after speaking to customer care and the shop assistance Cell C is not willing to assist in correcting this. I am now paying allot more than I would off and loosing allot of money since I need to purchase additional airtime had CellC given me what I asked for and not advised me to Migrate instead. Now they are even unwilling to change my contract back to my previous contract which had allot better benefits. They are also not willing to offer any alternatives to make up for their mistake.</p>