SHODDY SERVICE & *********** CALL CENTER AGENT!!

I am frustrated with the shoddy service I have received from Cell C in the past week. I have a month-to-month top up data contract with Cell C, the debit order for the contract amount went off on the 25th May 2021 and my data was meant to be loaded on the 1st of June 2021. To date I have not received the data. On the 1st I called and was told that a call has been logged and that I will be called back in 48hrs, THAT DID NOT HAPPEN. I called again yesterday 06/07/2021 and the person I spoke to said there is nothing they can do as the people meant to fix the problem are not available. I called again this morning and what do you know? The *********** call centre agent on the other side says their system says I have provided him with the incorrect verification information. How do I not know my own Name, Surname, ID and Physical Address? SINCE WHEN? WHY THE HELL WOULD I WANT TO INQUIRE ABOUT A CONTRACT THAT IS NOT MINE? HOW DO I HAVE A HISTORY OF THE PAST TWO CALLS WHERE I WAS ASSISTED WITH THE VERY SAME INFORMATION????? It is now day 7 and still no data, I have to buy extra data whereas I have paid for the data I have on contract!

FIX THIS NONSENSE!!!!!!!!!!!!!!