1 reviews | Active since Jun 2015

13 Jul 2018, 10:32

Shoddy business by Cell C!

Item: Cell C
Rating: 1
Author: Rhulani K

Cell C terminated my cellphone contract halfway through the term (not happy with my payment history) and forced me to settle off the account. I promptly paid off the account (R8,000) and even got a paid-up latter from Cell C. Yet Cell C went ahead and blacklisted my iPhone, meaning I can’t use it. I retrieved the paid-up letter (on a Cell C letterhead nogal) two days ago and gave it to Cell C for them to remove my phone from the blacklist. Suffice to say I’m still waiting for my phone to be unblocked. I’ve been terribly inconvenienced, and Cell C doesn’t seem to care. Any high flying corporate lawyer keen to take this matter on and assist me to get compensation? This is shoddy business by Cell C. Still waiting for my phone to be removed from the blacklist…

Helpful (0)

Replies (9)

Cell C's replyOfficial

13 Jul 2018, 10:42

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of our consultants will contact you and assist with this matter.

Regards
Cell C | PN

Cell C's reply13 Jul 2018, 10:42

Official

Cell C's replyOfficial

13 Jul 2018, 15:06

As per communication with Moses, he has referred this matter to Legal for further assistance.

Regards

Cell C | PN

Cell C's reply13 Jul 2018, 15:06

Official

As per communication with Moses, he has referred this matter to Legal for further assistance.

Regards

Cell C | PN

Rhulani K's updateReviewer Update

17 Jul 2018, 10:49

Just to say I'm still waiting for my phone to be un-blacklisted. Point being the account was settled back on the 15th of June 2018. Cell C even sent me a paid-up letter on their letterhead confirming the account was settled (dated 02 July). Yet they went ahead and blacklisted my phone on the 9th of July. Now I have to run around and get police affidavits to get my phone unblacklisted. What was the point of sending me the paid-up latter if they were going to blacklist my phone? This will be the last time I ever have anything to do with Cell C.

Rhulani K's update17 Jul 2018, 10:49

Reviewer Update

Cell C's replyOfficial

17 Jul 2018, 11:31

We have requested that Moses follow up and provide feedback as soon as possible.

Regards

Cell C | DA

Cell C's reply17 Jul 2018, 11:31

Official

We have requested that Moses follow up and provide feedback as soon as possible.

Regards

Cell C | DA

Cell C's replyOfficial

18 Jul 2018, 09:40

Moses contacted you and advised that the device has been activated.

Regards

Cell C | PN

Cell C's reply18 Jul 2018, 09:40

Official

Moses contacted you and advised that the device has been activated.

Regards

Cell C | PN

Rhulani K's updateReviewer Update

18 Jul 2018, 11:45

Still says no network on my side. I'll keep checking and will update you when things change. Thanks

Rhulani K's update18 Jul 2018, 11:45

Reviewer Update

Still says no network on my side. I'll keep checking and will update you when things change. Thanks

Cell C's replyOfficial

18 Jul 2018, 12:17

Noted.

Regards

Cell C | PN

Cell C's reply18 Jul 2018, 12:17

Official

Noted.

Regards

Cell C | PN

Rhulani K's updateReviewer Update

18 Jul 2018, 14:04

Glad to confirm the phone is working now. Mighty relieved. Thanks for sorting this out as best you could. I'm impressed that you took ownership and ensured that my problem was solved amicably in the end.

Rhulani K's update18 Jul 2018, 14:04

Reviewer Update

Cell C's replyOfficial

18 Jul 2018, 14:46

You're welcome and thank you for allowing us the opportunity to assist.

Have a great day.

Regards

Cell C | PN

Cell C's reply18 Jul 2018, 14:46

Official

You're welcome and thank you for allowing us the opportunity to assist.

Have a great day.

Regards

Cell C | PN