Shockingly terrible customer service and abuse of clients

I tried to cancel my contract earlier this year, see wording below from my email to: ***. 2 days ago (during a "courtesy" call), when restating to the Cell C service consultant that I requested a contract cancellation and was awaiting feedback, he said I don't have a contract in place with Cell C anymore, I am now on a month to month contract and will be billed R340 going forward, currently being billed R148.

[email July 12 2023] Hi there,

I attempted to cancel my data contract today and was informed that I am automatically on a 24 month contract as of February 2022 which only terminates in August 2024.

Please can someone explain to me how my contract moved from a month-to-month contract to a 24 month contract without being informed.

I look forward to hearing from you.