ME
Marius E
1 reviews | Active since Sept 2018
06 Feb 2020, 14:37
Shocking silence from Cell C
Cell C... This is the fourth message regarding my cell phone number that was ported **********ly. After every message I send you ask me what is the number in question and that is where the communication stops. Please, I need some action on this in order for me to have my number back. Show your customers that you care about them.
Helpful (0)
Replies (8)0
Replies (8)
Cell C's replyOfficial
06 Feb 2020, 15:02Good Day Marius
Apologies for the delayed response. We have referred your query to the Porting Department.
The matter has been prioritized and we'll share feedback with you as soon as available.
Thank you for your continued patience.
^NS
Apologies for the delayed response. We have referred your query to the Porting Department.
The matter has been prioritized and we'll share feedback with you as soon as available.
Thank you for your continued patience.
^NS
Best regards,
Cell C's reply06 Feb 2020, 15:02
Official
Good Day Marius
Apologies for the delayed response. We have referred your query to the Porting Department.
The matter has been prioritized and we'll share feedback with you as soon as available.
Thank you for your continued patience.
^NS
Apologies for the delayed response. We have referred your query to the Porting Department.
The matter has been prioritized and we'll share feedback with you as soon as available.
Thank you for your continued patience.
^NS
Best regards,
Cell C's replyOfficial
07 Feb 2020, 07:15Good Morning Marius
Thank you for contacting PST, the number has been reversed back to Cell C.
You need a new unregistered Cell C SIM card. We will need your old Cell C SIM card for activation to be done.
^NS
Thank you for contacting PST, the number has been reversed back to Cell C.
You need a new unregistered Cell C SIM card. We will need your old Cell C SIM card for activation to be done.
^NS
Best regards,
Cell C's reply07 Feb 2020, 07:15
Official
Good Morning Marius
Thank you for contacting PST, the number has been reversed back to Cell C.
You need a new unregistered Cell C SIM card. We will need your old Cell C SIM card for activation to be done.
^NS
Thank you for contacting PST, the number has been reversed back to Cell C.
You need a new unregistered Cell C SIM card. We will need your old Cell C SIM card for activation to be done.
^NS
Best regards,
ME
Marius E's updateReviewer Update
07 Feb 2020, 08:07Thank you for the response!
Would you only need the SIM number? I don't have the phone with me now as it means nothing to me at the moment. I would need to do this when I am home this afternoon or over the weekend.
Would you only need the SIM number? I don't have the phone with me now as it means nothing to me at the moment. I would need to do this when I am home this afternoon or over the weekend.
ME
Marius E's update07 Feb 2020, 08:07
Reviewer Update
Thank you for the response!
Would you only need the SIM number? I don't have the phone with me now as it means nothing to me at the moment. I would need to do this when I am home this afternoon or over the weekend.
Would you only need the SIM number? I don't have the phone with me now as it means nothing to me at the moment. I would need to do this when I am home this afternoon or over the weekend.
Cell C's replyOfficial
07 Feb 2020, 09:03You are required to have both SIM cards in hand when the Porting Department contacts you to assist. Please remember the new SIM card must not be RICA registered.
^TN
^TN
Best regards,
Cell C's reply07 Feb 2020, 09:03
Official
You are required to have both SIM cards in hand when the Porting Department contacts you to assist. Please remember the new SIM card must not be RICA registered.
^TN
^TN
Best regards,
ME
Marius E's updateReviewer Update
07 Feb 2020, 09:16Thank you! Will they give me a date and time for this call in order for me to be prepared and have everything ready?
ME
Marius E's update07 Feb 2020, 09:16
Reviewer Update
Thank you! Will they give me a date and time for this call in order for me to be prepared and have everything ready?
Cell C's replyOfficial
07 Feb 2020, 14:44Once you have both the SIM cards, please send us a private reply with the RICA serial numbers which we will forward to our team. Our team will be in contact with you once these details have been received.
^TN
^TN
Best regards,
Cell C's reply07 Feb 2020, 14:44
Official
Once you have both the SIM cards, please send us a private reply with the RICA serial numbers which we will forward to our team. Our team will be in contact with you once these details have been received.
^TN
^TN
Best regards,
ME
Marius E's updateReviewer Update
12 Feb 2020, 15:19Hi
I have the new SIM Card:
RICA Serial No: ***
I don't have the RICA Serial No of the old card, but the number on the SIM is:
***
I have the new SIM Card:
RICA Serial No: ***
I don't have the RICA Serial No of the old card, but the number on the SIM is:
***
ME
Marius E's update12 Feb 2020, 15:19
Reviewer Update
Hi
I have the new SIM Card:
RICA Serial No: ***
I don't have the RICA Serial No of the old card, but the number on the SIM is:
***
I have the new SIM Card:
RICA Serial No: ***
I don't have the RICA Serial No of the old card, but the number on the SIM is:
***
ME
Marius E's updateReviewer Update
19 Feb 2020, 09:10It's been 7 days since my reply to Cell C with no communication form you???
ME
Marius E's update19 Feb 2020, 09:10
Reviewer Update
It's been 7 days since my reply to Cell C with no communication form you???