TB
Tao B
1 reviews | Active since Jun 2022
28 Jun 2022, 09:02
Shocking service & *******
SHOCKING SERVICE. I canceled my fibre contract in September 2021. They can see this on my profile. They messed up the client information (half mine, half someone else) and I immediately corrected them. They have all this information on their system. They agree that that line should have been stopped on 3 October 2021 also visible on the system. They kept debiting my account for 6 months after this, I returned the debit order and called them 100s of times to sort this out, and nothing. Now they have blocked my business line and cost me thousands in lost revenue because my fibre line is "behind" on payment. And the best part is, it got escalated and they said they would get back to me within 48hrs, 5 days later they say, unfortunately, we can't help you because we don't have your information. Every time you call you have to confirm your information. Numerous emails were sent to confirm information. How *********** can you be?
Helpful (0)
Replies (20)0
Replies (20)
Cell C's replyOfficial
28 Jun 2022, 09:38Good day Tao Burger
Thank you for contacting us.
Please accept our sincerest apologies as we follow up on this matter. We will be in touch.
^NT
Thank you for contacting us.
Please accept our sincerest apologies as we follow up on this matter. We will be in touch.
^NT
Best regards,
Cell C's reply28 Jun 2022, 09:38
Official
Good day Tao Burger
Thank you for contacting us.
Please accept our sincerest apologies as we follow up on this matter. We will be in touch.
^NT
Thank you for contacting us.
Please accept our sincerest apologies as we follow up on this matter. We will be in touch.
^NT
Best regards,
TB
Tao B's updateReviewer Update
29 Jun 2022, 13:05I have been hearing the same thing for months and still nothing has happened. Not holding my breath.
TB
Tao B's update29 Jun 2022, 13:05
Reviewer Update
I have been hearing the same thing for months and still nothing has happened. Not holding my breath.
Cell C's replyOfficial
29 Jun 2022, 15:41Good day Tao
This is a follow up on your query. Did you get assistance from our Fibre Team?
^NT
This is a follow up on your query. Did you get assistance from our Fibre Team?
^NT
Best regards,
Cell C's reply29 Jun 2022, 15:41
Official
Good day Tao
This is a follow up on your query. Did you get assistance from our Fibre Team?
^NT
This is a follow up on your query. Did you get assistance from our Fibre Team?
^NT
Best regards,
TB
Tao B's updateReviewer Update
29 Jun 2022, 16:12Hi unfortunately, I've not heard anything from Cell C.
TB
Tao B's update29 Jun 2022, 16:12
Reviewer Update
Hi unfortunately, I've not heard anything from Cell C.
Cell C's replyOfficial
29 Jun 2022, 17:42We will follow up with the Fiber team , apologies for the delay. ^NH
Best regards,
Cell C's reply29 Jun 2022, 17:42
Official
We will follow up with the Fiber team , apologies for the delay. ^NH
Best regards,
TB
Tao B's updateReviewer Update
04 Jul 2022, 13:46So after all of this, Cell C has only told me my account is in arrears. No one has actually looked into the problem (********ly debitting my account) or tried to sort it out. I have lost all the data and call time I paid for last month (more money ******) because they blocked my business line for my cellphone contract (which is up to date). Since I am unable to get them to look into this matter and they keep giving me the same message, can anyone please advise what legal steps to follow after not receiving any help from Cell C?
TB
Tao B's update04 Jul 2022, 13:46
Reviewer Update
So after all of this, Cell C has only told me my account is in arrears. No one has actually looked into the problem (********ly debitting my account) or tried to sort it out. I have lost all the data and call time I paid for last month (more money ******) because they blocked my business line for my cellphone contract (which is up to date). Since I am unable to get them to look into this matter and they keep giving me the same message, can anyone please advise what legal steps to follow after not receiving any help from Cell C?
Cell C's replyOfficial
04 Jul 2022, 17:04Good day Tao
Our Support team have been struggling to reach you.
Please provide us with your alternative contact number.
^NT
Our Support team have been struggling to reach you.
Please provide us with your alternative contact number.
^NT
Best regards,
Cell C's reply04 Jul 2022, 17:04
Official
Good day Tao
Our Support team have been struggling to reach you.
Please provide us with your alternative contact number.
^NT
Our Support team have been struggling to reach you.
Please provide us with your alternative contact number.
^NT
Best regards,
TB
Tao B's updateReviewer Update
04 Jul 2022, 17:09You have struggled to reach me because you blocked my number. ***
TB
Tao B's update04 Jul 2022, 17:09
Reviewer Update
You have struggled to reach me because you blocked my number. ***
TB
Tao B's updateReviewer Update
04 Jul 2022, 18:15Quite frankly I do not see what there is to discuss.
You have my cancellation letter and the ticket number.
You have the date of cancellation on your system.
You can see the incorrect debits and you can see the other 2 contracts have been paid.
Further more you can see that my line has been blocked.
If this cannot be resolved by end of day Wednesday I will be forced to change the two numbers I hold with you.
This will result in damages and litigation and Cell C will not recieve another penny from me.
If you want to resolve this I expect to be reimbursed for time and lack of service.
Sincerely
You have my cancellation letter and the ticket number.
You have the date of cancellation on your system.
You can see the incorrect debits and you can see the other 2 contracts have been paid.
Further more you can see that my line has been blocked.
If this cannot be resolved by end of day Wednesday I will be forced to change the two numbers I hold with you.
This will result in damages and litigation and Cell C will not recieve another penny from me.
If you want to resolve this I expect to be reimbursed for time and lack of service.
Sincerely
TB
Tao B's update04 Jul 2022, 18:15
Reviewer Update
Quite frankly I do not see what there is to discuss.
You have my cancellation letter and the ticket number.
You have the date of cancellation on your system.
You can see the incorrect debits and you can see the other 2 contracts have been paid.
Further more you can see that my line has been blocked.
If this cannot be resolved by end of day Wednesday I will be forced to change the two numbers I hold with you.
This will result in damages and litigation and Cell C will not recieve another penny from me.
If you want to resolve this I expect to be reimbursed for time and lack of service.
Sincerely
You have my cancellation letter and the ticket number.
You have the date of cancellation on your system.
You can see the incorrect debits and you can see the other 2 contracts have been paid.
Further more you can see that my line has been blocked.
If this cannot be resolved by end of day Wednesday I will be forced to change the two numbers I hold with you.
This will result in damages and litigation and Cell C will not recieve another penny from me.
If you want to resolve this I expect to be reimbursed for time and lack of service.
Sincerely
Cell C's replyOfficial
05 Jul 2022, 15:47Thank you, we'll be in touch. ^NH
Best regards,
Cell C's reply05 Jul 2022, 15:47
Official
Thank you, we'll be in touch. ^NH
Best regards,
TB
Tao B's updateReviewer Update
08 Jul 2022, 11:10Still, nothing from Cell C. Does anyone know the best route to follow? ICASA or Ombudsman or should I go straight to the lawyers, my credit rating has gone down again this month as a result of this?
TB
Tao B's update08 Jul 2022, 11:10
Reviewer Update
Still, nothing from Cell C. Does anyone know the best route to follow? ICASA or Ombudsman or should I go straight to the lawyers, my credit rating has gone down again this month as a result of this?
Cell C's replyOfficial
08 Jul 2022, 17:07Hi Tao,
Our team has been trying to get hold of you to no avail. Can you please forward proof of cancellation you might have sent in September 2021, please forward to *** so that we can provide further assistance.
^TM
Our team has been trying to get hold of you to no avail. Can you please forward proof of cancellation you might have sent in September 2021, please forward to *** so that we can provide further assistance.
^TM
Best regards,
Cell C's reply08 Jul 2022, 17:07
Official
Hi Tao,
Our team has been trying to get hold of you to no avail. Can you please forward proof of cancellation you might have sent in September 2021, please forward to *** so that we can provide further assistance.
^TM
Our team has been trying to get hold of you to no avail. Can you please forward proof of cancellation you might have sent in September 2021, please forward to *** so that we can provide further assistance.
^TM
Best regards,
TB
Tao B's updateReviewer Update
08 Jul 2022, 17:17See response above on the 4th of this month now a public response.
Quite frankly I do not see what there is to discuss.
You have my cancellation letter and the ticket number.
You have the date of cancellation on your system.
You can see the incorrect debits and you can see the other 2 contracts have been paid.
Further more you can see that my line has been blocked.
If this cannot be resolved by end of day Wednesday I will be forced to change the two numbers I hold with you.
This will result in damages and litigation and Cell C will not recieve another penny from me.
If you want to resolve this I expect to be reimbursed for time and lack of service.
Sincerely
Quite frankly I do not see what there is to discuss.
You have my cancellation letter and the ticket number.
You have the date of cancellation on your system.
You can see the incorrect debits and you can see the other 2 contracts have been paid.
Further more you can see that my line has been blocked.
If this cannot be resolved by end of day Wednesday I will be forced to change the two numbers I hold with you.
This will result in damages and litigation and Cell C will not recieve another penny from me.
If you want to resolve this I expect to be reimbursed for time and lack of service.
Sincerely
TB
Tao B's update08 Jul 2022, 17:17
Reviewer Update
See response above on the 4th of this month now a public response.
Quite frankly I do not see what there is to discuss.
You have my cancellation letter and the ticket number.
You have the date of cancellation on your system.
You can see the incorrect debits and you can see the other 2 contracts have been paid.
Further more you can see that my line has been blocked.
If this cannot be resolved by end of day Wednesday I will be forced to change the two numbers I hold with you.
This will result in damages and litigation and Cell C will not recieve another penny from me.
If you want to resolve this I expect to be reimbursed for time and lack of service.
Sincerely
Quite frankly I do not see what there is to discuss.
You have my cancellation letter and the ticket number.
You have the date of cancellation on your system.
You can see the incorrect debits and you can see the other 2 contracts have been paid.
Further more you can see that my line has been blocked.
If this cannot be resolved by end of day Wednesday I will be forced to change the two numbers I hold with you.
This will result in damages and litigation and Cell C will not recieve another penny from me.
If you want to resolve this I expect to be reimbursed for time and lack of service.
Sincerely
Cell C's replyOfficial
08 Jul 2022, 18:15Thank you for getting back to us.
We have checked with the below reference numbers :
***
***
***
None of the cases reflect the cancelation request of September 2021. In order for us to assist you we need the cancellation request submitted in September.
Please forward it to ***.
^NZ
We have checked with the below reference numbers :
***
***
***
None of the cases reflect the cancelation request of September 2021. In order for us to assist you we need the cancellation request submitted in September.
Please forward it to ***.
^NZ
Best regards,
Cell C's reply08 Jul 2022, 18:15
Official
Thank you for getting back to us.
We have checked with the below reference numbers :
***
***
***
None of the cases reflect the cancelation request of September 2021. In order for us to assist you we need the cancellation request submitted in September.
Please forward it to ***.
^NZ
We have checked with the below reference numbers :
***
***
***
None of the cases reflect the cancelation request of September 2021. In order for us to assist you we need the cancellation request submitted in September.
Please forward it to ***.
^NZ
Best regards,
Cell C's replyOfficial
08 Jul 2022, 18:17Thank you for getting back to us.
We have checked with the below reference numbers :
***
***
***
None of the cases reflect the cancelation request of September 2021. In order for us to assist you we need the cancellation request submitted in September.
Please forward it to ***.
^NZ
We have checked with the below reference numbers :
***
***
***
None of the cases reflect the cancelation request of September 2021. In order for us to assist you we need the cancellation request submitted in September.
Please forward it to ***.
^NZ
Best regards,
Cell C's reply08 Jul 2022, 18:17
Official
Thank you for getting back to us.
We have checked with the below reference numbers :
***
***
***
None of the cases reflect the cancelation request of September 2021. In order for us to assist you we need the cancellation request submitted in September.
Please forward it to ***.
^NZ
We have checked with the below reference numbers :
***
***
***
None of the cases reflect the cancelation request of September 2021. In order for us to assist you we need the cancellation request submitted in September.
Please forward it to ***.
^NZ
Best regards,
TB
Tao B's updateReviewer Update
15 Jul 2022, 11:20 SERIOUSLY!!!
Dear Tao. Burger,We are happy to report that your service request #CF014776 has been closed.We trust that your request has been resolved to your satisfaction.If not, please reply to this email, and we will re-open this request until such time as you are satisfied with the resolution.One of our Customer Service Consultants will be in touch to discuss your request further.Kind Regards,Cell C Fibre***
You have closed this ticket as resolved yet you have not communicated to me the resolution.To date, there has been zero resolve or resolution and a little uninformed communication.Has my fibre account been corrected to reflect a nil balance? Have you taken my name off the Credit bureau? Have you unblocked my line and credited my account with the time I have not been able to use my phone. Have you reimbursed me for lost sales and causing major issues in my business? RESOLVED?????? I think not !!!
Sincerely,Tao Burger
Dear Tao. Burger,We are happy to report that your service request #CF014776 has been closed.We trust that your request has been resolved to your satisfaction.If not, please reply to this email, and we will re-open this request until such time as you are satisfied with the resolution.One of our Customer Service Consultants will be in touch to discuss your request further.Kind Regards,Cell C Fibre***
You have closed this ticket as resolved yet you have not communicated to me the resolution.To date, there has been zero resolve or resolution and a little uninformed communication.Has my fibre account been corrected to reflect a nil balance? Have you taken my name off the Credit bureau? Have you unblocked my line and credited my account with the time I have not been able to use my phone. Have you reimbursed me for lost sales and causing major issues in my business? RESOLVED?????? I think not !!!
Sincerely,Tao Burger
TB
Tao B's update15 Jul 2022, 11:20
Reviewer Update
SERIOUSLY!!!
Dear Tao. Burger,We are happy to report that your service request #CF014776 has been closed.We trust that your request has been resolved to your satisfaction.If not, please reply to this email, and we will re-open this request until such time as you are satisfied with the resolution.One of our Customer Service Consultants will be in touch to discuss your request further.Kind Regards,Cell C Fibre***
You have closed this ticket as resolved yet you have not communicated to me the resolution.To date, there has been zero resolve or resolution and a little uninformed communication.Has my fibre account been corrected to reflect a nil balance? Have you taken my name off the Credit bureau? Have you unblocked my line and credited my account with the time I have not been able to use my phone. Have you reimbursed me for lost sales and causing major issues in my business? RESOLVED?????? I think not !!!
Sincerely,Tao Burger
Dear Tao. Burger,We are happy to report that your service request #CF014776 has been closed.We trust that your request has been resolved to your satisfaction.If not, please reply to this email, and we will re-open this request until such time as you are satisfied with the resolution.One of our Customer Service Consultants will be in touch to discuss your request further.Kind Regards,Cell C Fibre***
You have closed this ticket as resolved yet you have not communicated to me the resolution.To date, there has been zero resolve or resolution and a little uninformed communication.Has my fibre account been corrected to reflect a nil balance? Have you taken my name off the Credit bureau? Have you unblocked my line and credited my account with the time I have not been able to use my phone. Have you reimbursed me for lost sales and causing major issues in my business? RESOLVED?????? I think not !!!
Sincerely,Tao Burger
Cell C's replyOfficial
19 Jul 2022, 13:01Dear Tao. Burger,
May we have the number we can reach you on since we are struggling to reach you on ***.
^TN
May we have the number we can reach you on since we are struggling to reach you on ***.
^TN
Best regards,
Cell C's reply19 Jul 2022, 13:01
Official
Dear Tao. Burger,
May we have the number we can reach you on since we are struggling to reach you on ***.
^TN
May we have the number we can reach you on since we are struggling to reach you on ***.
^TN
Best regards,
TB
Tao B's updateReviewer Update
19 Jul 2022, 13:08You have already contacted me on my new number, I've also given my new number to you in 12 emails and several times on this platform. ***
TB
Tao B's update19 Jul 2022, 13:08
Reviewer Update
You have already contacted me on my new number, I've also given my new number to you in 12 emails and several times on this platform. ***
TB
Tao B's updateReviewer Update
19 Jul 2022, 15:54 This was part of a string of emails sent to Support@cellcfibre as an attachment on the below date. The original starts on the 1st of October.
Is this for some reason not clear?
Tao Burger <***> | Oct 3, 2021, 2:45 PM | |
to Silindile
Hi Silindile, I would like to cancel my fibre line with Cell C. The below information is correct. Thank you very much. Tao Burger****** Sent from Mail for Windows
From: Silindile Nojiyeza (Contractor)
Sent: Sunday, October 3, 2021 12:40 PM
To: Tao. Burger
Subject: Re: cancellation request
Is this for some reason not clear?
Tao Burger <***> | Oct 3, 2021, 2:45 PM | |
to Silindile
Hi Silindile, I would like to cancel my fibre line with Cell C. The below information is correct. Thank you very much. Tao Burger****** Sent from Mail for Windows
From: Silindile Nojiyeza (Contractor)
Sent: Sunday, October 3, 2021 12:40 PM
To: Tao. Burger
Subject: Re: cancellation request
TB
Tao B's update19 Jul 2022, 15:54
Reviewer Update
This was part of a string of emails sent to Support@cellcfibre as an attachment on the below date. The original starts on the 1st of October.
Is this for some reason not clear?
Tao Burger <***> | Oct 3, 2021, 2:45 PM | |
to Silindile
Hi Silindile, I would like to cancel my fibre line with Cell C. The below information is correct. Thank you very much. Tao Burger****** Sent from Mail for Windows
From: Silindile Nojiyeza (Contractor)
Sent: Sunday, October 3, 2021 12:40 PM
To: Tao. Burger
Subject: Re: cancellation request
Is this for some reason not clear?
Tao Burger <***> | Oct 3, 2021, 2:45 PM | |
to Silindile
Hi Silindile, I would like to cancel my fibre line with Cell C. The below information is correct. Thank you very much. Tao Burger****** Sent from Mail for Windows
From: Silindile Nojiyeza (Contractor)
Sent: Sunday, October 3, 2021 12:40 PM
To: Tao. Burger
Subject: Re: cancellation request
Cell C's replyOfficial
21 Jul 2022, 15:21Good Day,
Thank you for contacting us regarding the cancellation dispute.
Please forward the email thread to *** and we will request the Fibre Team to assist further.
^TN
Thank you for contacting us regarding the cancellation dispute.
Please forward the email thread to *** and we will request the Fibre Team to assist further.
^TN
Best regards,
Cell C's reply21 Jul 2022, 15:21
Official
Good Day,
Thank you for contacting us regarding the cancellation dispute.
Please forward the email thread to *** and we will request the Fibre Team to assist further.
^TN
Thank you for contacting us regarding the cancellation dispute.
Please forward the email thread to *** and we will request the Fibre Team to assist further.
^TN
Best regards,