Shocking service once again

How hard is it for Cell C to actually deal with a service complaint from beginning to end?<br> <br> I spent another hour on the phone to cell C last week and was assured that my compensation claim would be resolved that day.<br> <br> Once again I am posting to tell you how absolutely ridiculous it is for me to have to post to get Cell C to resolve a claim which clearly they agreed to do. <br> <br> I did notice that when I was dialing customer service they stated that no connection fee would be charged to cell c customers. When I took my data package I was charged R200 on top of all my other issues.<br> <br> I feel that it would be appropriate to review my case and offer me a free upgrade on my 2 gig data package to 5 gigs.<br> <br> In addition, you should review your customer service and perhaps give the definition of what customer service should be as it clearly isn't being appropriately app****. <br> <br>