SHOCKING SERVICE FROM CELL C FIBRE

THE FIBRE AT MY HOUSE HAVE BEEN DOWN SINCE FRIDAY 20 NOVEMBER. I MADE NOUMEROUS CALLS TO CELL C FIBRE CUSTOMER SERVICE, SOMETIMES I WAITED FOR MORE THAN 16 MINUTES AND NO ANSWER. I HAVE TO ADMIT THAT THE STAFF IS VERY FRIENDLY AND HELPFUL ONCE I GET TO SPEAK TO SOMEONE. ON SATURDAY SEPELELE HELPED ME AND REPORTED THE MATTER TO VOX AND FOLLOWED UP LATER BUT THE PROBLEM PERSISTED. ON MONDAY I PHONED SEVERAL MORE TIMES MOSTLY I WAITED A VERY LONG TIME AND NOBODY ANSWERS. THEN I STARTED CHOOSING THE SALES OPTION AND I GOT A QUICK REDPONSE AND THE AGENT PROMISSED THAT SOMEONE WILL RETURN MY CALL BUT NOBODY DID. THIS HAPENED SEVERAL TIMES THERE IS JUST NO ASSISTANCE WHEN THE FIBRE IS DOWN. IT IS VERY COSTLY TO PHONE ALL THE TIME WAIT 16 MINUTES WHILE THE METER IS RUNNING ONLY TO TRY AGAIN LATER. NOT TO MENTION HOW FRUSTRATING IT IS. NEEDLESS TO SAY THAT THE FIBRE IS STILL DOWN TODAY 24 NOVEMBER AND NO IDEA OF WHAT THE PROBLEM IS AND WHEN IT WILL BE RESOLVED. MY NEIGHBOUR WHOM I INTRODUCED TO CELL C FIBRE SAYS HIS FIBRE IS ON. WHAT NOW ?