BG
Brad G
1 reviews | Active since Dec 2024
30 Dec 2024, 12:53
Shocking service from cell c
Took out a contract with cell c was promised a cell phone, plus a set of ear pods plus a watch , I only received the phone, when I called cell c they took absolutely no accountability, and told me to contact samsung, the consultant karabo who sold me the contract, without telling me to read th fine print has not got the decency to sort this out for me. I suggest if cell c offer you this contract you read the fine print very carefully, or you will also be cheated.
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Cell C's replyOfficial
30 Dec 2024, 13:00Dear Brad Goldstein
Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience you've faced regarding the missing items promised as part of your contract. This is certainly not the experience we aim to provide, and we understand your frustration.
We deeply regret that you were not fully informed about the details of the promotion, and we apologize for any miscommunication that may have occurred. We also understand how disappointing it must be to feel that you have not received the assistance you expected.
To resolve this issue, we will escalate your concern to our Support Team to investigate the matter further and ensure that the missing items are provided, or an appropriate solution is offered.
Regards,
Cell C | CW
Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience you've faced regarding the missing items promised as part of your contract. This is certainly not the experience we aim to provide, and we understand your frustration.
We deeply regret that you were not fully informed about the details of the promotion, and we apologize for any miscommunication that may have occurred. We also understand how disappointing it must be to feel that you have not received the assistance you expected.
To resolve this issue, we will escalate your concern to our Support Team to investigate the matter further and ensure that the missing items are provided, or an appropriate solution is offered.
Regards,
Cell C | CW
Cell C's reply30 Dec 2024, 13:00
Official
Dear Brad Goldstein
Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience you've faced regarding the missing items promised as part of your contract. This is certainly not the experience we aim to provide, and we understand your frustration.
We deeply regret that you were not fully informed about the details of the promotion, and we apologize for any miscommunication that may have occurred. We also understand how disappointing it must be to feel that you have not received the assistance you expected.
To resolve this issue, we will escalate your concern to our Support Team to investigate the matter further and ensure that the missing items are provided, or an appropriate solution is offered.
Regards,
Cell C | CW
Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience you've faced regarding the missing items promised as part of your contract. This is certainly not the experience we aim to provide, and we understand your frustration.
We deeply regret that you were not fully informed about the details of the promotion, and we apologize for any miscommunication that may have occurred. We also understand how disappointing it must be to feel that you have not received the assistance you expected.
To resolve this issue, we will escalate your concern to our Support Team to investigate the matter further and ensure that the missing items are provided, or an appropriate solution is offered.
Regards,
Cell C | CW