1 reviews | Active since Dec 2012
Shocking service for a long term customer
What shocking service!!!! I have been a WiFi client with Cell C for 5,5 years - but what a nightmare to get my link moved from one address to a new one. It has been up and down e-mails and phone calls for 2,5 weeks - AND STILL I HAVE NO WIFI CONNECTION IN MY NEW PREMISES How difficult can it be to unplug a modem and plug it it into the new address - the connections are all there all i get is emails and call promising me someone will phone me tomorrow - tomorrow goes and the mails start again - dont try calling the call centre because they want a phone number you are calling about my latest mail from them
Good day Anthony
Thank you for contacting CFibre.
Please note Move Order *** - is pending the repairs.
The assigned Team will be in contact to share the updates of your order.
Please note that this ticket will move to a closed status, however it will automatically reopen once you send us a response. You may alternatively contact our Support Desk on *** Kind Regards Lorraine Ntombela
Thank you for reaching out and sharing your experience.
We sincerely apologize for the ongoing delays and the inconvenience you've faced in trying to move your Fibre connection to your new address. We completely understand how frustrating this has been, especially after being a loyal customer for over five years. Your expectations for a seamless relocation are valid, and we are truly sorry that we have not delivered the level of service you deserve.
Please be assured that we have escalated this matter to our Fibre Team as a priority, and we are actively following up to ensure that your connection is resolved without further delay. You will be contacted shortly with an update.
Regards,
Cell C | GN
Thank you for reaching out and sharing your experience.
We sincerely apologize for the ongoing delays and the inconvenience you've faced in trying to move your Fibre connection to your new address. We completely understand how frustrating this has been, especially after being a loyal customer for over five years. Your expectations for a seamless relocation are valid, and we are truly sorry that we have not delivered the level of service you deserve.
Please be assured that we have escalated this matter to our Fibre Team as a priority, and we are actively following up to ensure that your connection is resolved without further delay. You will be contacted shortly with an update.
Regards,
Cell C | GN