Shocking service Davenport Branch - Suck it up buttercup

My 82 year old mom frequented Davenport branch for many years. As she was emigrating to the Uk mom went in to cancel everything related to cell c with the manager Catherine Catherine helped mom on numerous occasions prior to this request to close her account. Catherine assured mom both numbers would be closed. The last payment on the debit order would be 6th July. Yet her Absa account has been debited on 6th August??? As per a telephone conversation at 11.10am 12/8/2023 from the UK to Davenport branch to Catherine herself. First response” I don’t know who helped you- it wasn’t me “ Then to “oh yes it was me but only one number was closed” They phoned in the branch in front of my mom on the 13th June 2022. Catherine promised both had been cancelled. Now all of a sudden only one was done??? Now we must send a form request for it to be closed??? This was done on the 13th June 2022 If you are emigrating one account would be left open as you leaving the country!!!!! I wish for debit of R215.76 To be reversed and refunded!!! As a manager of your branch who had assured your client , my mom, Brenda Brock both were closed, And debit cancelled automatically as you had completed all instructions via your call from your branch with mom standing in front of you. Just a word of advice don’t fight with the customer. Don’t avoid the subject by blaming someone else Then changing your tune to miraculously remember the scenario and still blame whoever. You are Manager for a reason To help customers Help staff And Captain your ship Note staff heard the way you spoke and you are not professional at all. Clearly upskilling on customer service courses might be a way forward for you. Kindly refund my mother instantly. No time for a 1000 excuses. Trust you have a better day More professional, less rude and admit when mistake is made by institution instead of shouting me done and trying to win. Mom can only be contacted via WhatsApp or my email address *** her daughter. Mom is with mev Thank you