SHOCKING SERVICE - CLIENT DECEASED

My husband passed away on the 26th October 2020. I called in at my nearest branch to inform them on the 4th November. I dealt with a gent named Zipho who was very helpful. All the cellphone contracts for the family were in my husband's name and I needed to transfer three to my name. The death certificate, deceased identity document, marriage certificate and all necessary documentation including the details of the executor of his estate was forwarded to the Estates Department no less than 6 times. They apparently needed to acknowledge that my husband had passed before a transfer could be done. This took 2 months to do, all the while I was informed that unless I pay for my husband's contract as well during this time all services would be suspended. During this 2 month period Zipho sent off the necessary documentation 6 times to the estates department as apparently it only had 3 staff members and they kept on having to isolate due to covid. Since then I constantly letters of demand or letters advising that they are going to suspend my husband's account - well go ahead its not like he needs it! I have advised them of his passing both telephonically and via e-mail and sent through all the documentation as well as executors details again. This makes it 8 times that they have now received the necessary information. When I ask about a refund for the monies paid in the two months they took to transfer the phones, they will have to get back to me and nobody ever does. In hindsight if I knew this was going to be the service I would have never transferred the numbers and rather gone somewhere else unfortunately now I am bound by the contracts but I will be moving as soon as I am able to.