Shocking Service Cell C

On 12 March 2025 I requested an upgrade to the Samsung A35. I went thru the entire process with the retention agent and the application was successful. I then received a copy of my new contract via email. Today, 14 March 2025, I get a call to inform me that Cell C will no longer be providing the A25, A35 or A 55 and if I wish to cancel my upgrade or look at something else.

Now my problem is, there is nothing else available within my price range, should I opt to 'look at something else 'then I will have to select a phone and contract twice as much as what I am paying for now.

Secondly, their website advertises the Samsung A23, A35 and A55, no mention it is discontinued.

Thirdly, the agent, when taking me thru the process, not once mentioned that the phones are no longer available, he even put me on hold to check what color's were available and came back offering me the black one.

I have been a loyal customer of Cell C for many years and I have never experienced such shocking service. To the point where I am considering changing my cellphone providers and getting the rest of my family to do the same.

I have a contract emailed to me clearly stating the upgrade to A35......