MB
Melanie B
1 reviews | Active since Dec 2024
04 Dec 2024, 08:50
Shocking Service
Absolutely shocking service, I was behind on my account so the deactivated my account. The debt collectors contacted me and I did the payment on the 28 November 2024 and the debt collector ensured me I would receive a paid up letter by the next day and my services will be reactivated. Now the debt collector is advising it could take 7 to 21 days to reactivate my account and Cell C is advising me it take 30 days for the payment to reflect to be able to reactivate my service. I cannot believe how they are very quick to promise everything just to get you to pay but when you do the payment then you can get nothing from them.
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Cell C's replyOfficial
04 Dec 2024, 09:24Dear Melanie Bezuidenhout,
Thank you for contacting Cell C.
Please accept our sincerest apologies for the distress and inconvenience you’ve experienced. We strive to provide the best possible customer experience, and it’s important to us that every interaction with our brand is positive. Could you please provide a number where we can reach you so we can escalate the matter to the relevant team for further assistance?
Thank you for bringing this to our attention and allowing us the opportunity to make things right.
Regards,
Cell C | GN
Thank you for contacting Cell C.
Please accept our sincerest apologies for the distress and inconvenience you’ve experienced. We strive to provide the best possible customer experience, and it’s important to us that every interaction with our brand is positive. Could you please provide a number where we can reach you so we can escalate the matter to the relevant team for further assistance?
Thank you for bringing this to our attention and allowing us the opportunity to make things right.
Regards,
Cell C | GN
Cell C's reply04 Dec 2024, 09:24
Official
Dear Melanie Bezuidenhout,
Thank you for contacting Cell C.
Please accept our sincerest apologies for the distress and inconvenience you’ve experienced. We strive to provide the best possible customer experience, and it’s important to us that every interaction with our brand is positive. Could you please provide a number where we can reach you so we can escalate the matter to the relevant team for further assistance?
Thank you for bringing this to our attention and allowing us the opportunity to make things right.
Regards,
Cell C | GN
Thank you for contacting Cell C.
Please accept our sincerest apologies for the distress and inconvenience you’ve experienced. We strive to provide the best possible customer experience, and it’s important to us that every interaction with our brand is positive. Could you please provide a number where we can reach you so we can escalate the matter to the relevant team for further assistance?
Thank you for bringing this to our attention and allowing us the opportunity to make things right.
Regards,
Cell C | GN