TB
Tarryn Buckley-Roe
1 reviews | Active since Jun 2022
30 Jun 2022, 10:37
Shocking service!
Disgusting service! I placed an order for my new device on Thursday 23rd June. A full week later I am still awaiting delivery. I have called 8 times over the past 2 days and been on hold, collectively, for over 2 hours, the call is NEVER answered. I have emailed twice, 24 hours ago and still await a response. Service level is completely unacceptable!
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Replies (4)0
Replies (4)
Cell C's replyOfficial
30 Jun 2022, 12:50Good day Tarryn
Thank you for contacting us.
We sincerely apologise for the delay. Please private message us your ID/order number so that we can follow up.
^NT
Thank you for contacting us.
We sincerely apologise for the delay. Please private message us your ID/order number so that we can follow up.
^NT
Cell C's reply30 Jun 2022, 12:50
Official
Good day Tarryn
Thank you for contacting us.
We sincerely apologise for the delay. Please private message us your ID/order number so that we can follow up.
^NT
Thank you for contacting us.
We sincerely apologise for the delay. Please private message us your ID/order number so that we can follow up.
^NT
TB
Tarryn Buckley-Roe's updateReviewer Update
01 Jul 2022, 14:56I await your response and update. Thank you.
TB
Tarryn Buckley-Roe's update01 Jul 2022, 14:56
Reviewer Update
I await your response and update. Thank you.
TB
Tarryn Buckley-Roe's updateReviewer Update
05 Jul 2022, 16:50It has now been 5 days since I posted here, in desperation. My device has still not been delivered. I phoned Cell C, yet again, this afternoon for a status update only to be told that there is a problem with my work address. Again, NOBODY contacted me to let me know.
Furthermore, I was expecting an A33, and am told it's an A32???
Your customer service gets worse by the day.
I have been a loyal client for almost 15 years and this is the service this once great company is now offering it's clients?
It's as bad as dealing with a government department.
Furthermore, I was expecting an A33, and am told it's an A32???
Your customer service gets worse by the day.
I have been a loyal client for almost 15 years and this is the service this once great company is now offering it's clients?
It's as bad as dealing with a government department.
TB
Tarryn Buckley-Roe's update05 Jul 2022, 16:50
Reviewer Update
It has now been 5 days since I posted here, in desperation. My device has still not been delivered. I phoned Cell C, yet again, this afternoon for a status update only to be told that there is a problem with my work address. Again, NOBODY contacted me to let me know.
Furthermore, I was expecting an A33, and am told it's an A32???
Your customer service gets worse by the day.
I have been a loyal client for almost 15 years and this is the service this once great company is now offering it's clients?
It's as bad as dealing with a government department.
Furthermore, I was expecting an A33, and am told it's an A32???
Your customer service gets worse by the day.
I have been a loyal client for almost 15 years and this is the service this once great company is now offering it's clients?
It's as bad as dealing with a government department.
TB
Tarryn Buckley-Roe's updateReviewer Update
12 Jul 2022, 11:55Further to all my messages above, my device was finally delivered to my office on Thursday 7th July. Due to me not having an updated confirmation of address, the courier would not issue me with the device. I was told the device would be sent back to Cell C and a representative would contact me to update my address and the device would be sent back to me immediately.
I have been trying once again to contact Cell C for the past two days, I just finally managed to get through to a lady who has just advised me that Cell C received the device back yesterday and the contract has been cancelled. If I still want it, I must reapply.
This process has been an absolute nightmare. Your customer care is non existant.
I have been trying once again to contact Cell C for the past two days, I just finally managed to get through to a lady who has just advised me that Cell C received the device back yesterday and the contract has been cancelled. If I still want it, I must reapply.
This process has been an absolute nightmare. Your customer care is non existant.
TB
Tarryn Buckley-Roe's update12 Jul 2022, 11:55
Reviewer Update
Further to all my messages above, my device was finally delivered to my office on Thursday 7th July. Due to me not having an updated confirmation of address, the courier would not issue me with the device. I was told the device would be sent back to Cell C and a representative would contact me to update my address and the device would be sent back to me immediately.
I have been trying once again to contact Cell C for the past two days, I just finally managed to get through to a lady who has just advised me that Cell C received the device back yesterday and the contract has been cancelled. If I still want it, I must reapply.
This process has been an absolute nightmare. Your customer care is non existant.
I have been trying once again to contact Cell C for the past two days, I just finally managed to get through to a lady who has just advised me that Cell C received the device back yesterday and the contract has been cancelled. If I still want it, I must reapply.
This process has been an absolute nightmare. Your customer care is non existant.