Shocking service and processes

<p>I took out a new contract, data sim and home router - special deal. As soon as I got it, the router didn't work , software needed to be upgraded. I took it back and had to wait more than a week. The staff at the branch I bought it were so arrogant and rude. I received a new router. This didn't work either. I phoned headoffice to complain. They said they would send a courier to fetch it and have it looked at. That was the 7th of June....... I'm still waiting.</p> <p>I also tried to lodge a complainant, after spending 45 minutes on the phone with them, I received an sms to say it didn't work. I must email my complaint.</p> <p>I'm just so tired of this, I want this sorted out immediately.</p>