Shocking service and feedback

<p>I was contacted by CellC direct in February offering me a new contract which I accepted. This at the time seemed to be a good deal but turned out to be the worst decision by far. The device ( ZTE Blade v6) was returned twice to cell C due to factory faults. I refused to accept the same brand for the third time and cancelled the contract. the device was at cell C for more than 3 weeks while being examined. I asked cell c to refund me the two months debit order as I did not even have a device in the time the contract was active. I have not received one call back from cell but when i called them always had numerous promises that someone will call me back. The refund takes 5-7 working days It is now middle of May and still no refund. all they do is create case numbers but noone knows whats going on and whenever I asked to speak to a manager they were never avalaible to assist me. </p>