Shocking service
<p>On upgrading my contract with Cell C, I was promised a monthly installment that similar to my previous contract otherwise I would have cancelled the contract. I was given a deal very close to my old one so I decided to take it cause I wanted my number.</p> <p>When the first installment went off my account it was R120 more than they said it would be. I phoned the customer care and asked them to sort the issue out and they said they would take 2 days to listern to the recording and resolve the issue. </p> <p>A month went by and the issue was still not resolved. After six phone calls and 2 months they are still not trying to help me or sort out my problem. They even closed my case and I had to get a new refference number and reopen it .</p> <p>Pathetic service is putting it easy.</p>
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you and assist with this matter.
Regards
Cell C | PN
Best regards,
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you and assist with this matter.
Regards
Cell C | PN
Best regards,
Derrick has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Derrick has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
