1 reviews | Active since Aug 2016

06 Aug 2016, 12:06

Shocking service

<p>On upgrading my contract with Cell C, I was promised a monthly installment that similar to my previous contract otherwise I would have cancelled the contract. I was given a deal very close to my old one so I decided to take it cause I wanted my number.</p> <p>When the first installment went off my account it was R120 more than they said it would be. I phoned the customer care and asked them to sort the issue out and they said they would take 2 days to listern to the recording and resolve the issue. </p> <p>A month went by and the issue was still not resolved. After six phone calls and 2 months they are still not trying to help me or sort out my problem. They even closed my case and I had to get a new refference number and reopen it .</p> <p>Pathetic service is putting it easy.</p>

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Replies (2)
Cell C
Cell C's reply08 Aug 2016, 05:02
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of the consultants in the escalations team will contact you and assist with this matter.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply15 Aug 2016, 07:24
Official

Derrick has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,