SHOCKING SERVICE

Cell C called me last week and informed me that one of my contract was due for an upgrade. I did the upgrade with them telephonically and was told the phone would be delivered soonest.

Its a week later and I haven't received anything so I called Cell C to inquire as to the delivery date, and this is where the sports began....

I've been on the phone with them 5 times today, and have been transferred at least 25 times, each time telling repeating my story and then being told that they can't help me and need to be transferred again and again and again and again.

I have also sent email with my inquiry, to which I received a the following reply, "Kindly note we are closed during the lock down period and our couriers are unable to deliver during this period. We apologize for any inconvenience caused. Please bear with us as we play our part in this fight"

I am shocked at the level of incompetence and lack of responsibility received from your customer services.