FC
Franco C
1 reviews | Active since Sept 2023
17 Oct 2024, 07:05
Shocking service
I would like to share my sincere disappointment and dissatisfaction towards telecommunication giants Cell C. I have a couple of contracts with Cell C and was upgraded/migrated to a package I did not agree to. Prior to October I had a very decent contract with 10 gb data, 240 minutes and 500 sms which was subsequently upgraded or migrated to 500mb with no minutes not sms's. When I saw this I was very disappointed because such upgrade was done without my knowledge. I have been in contact with Cell C since the beginning of October with no joy. I am currently loosing out on a lot of business as I run a transport company because I can't contact my clients. This is unacceptable from such a giant in the telecommunications industry. The last person Khanyo Bam I spoke to on Monday assured me that my previous contract would be reinstated by Wednesday 16 October 2024 which clearly did not happen. I hope this information will help to let people know how Cell C and their call Centre operates.
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Replies (4)FC
Franco C's updateReviewer Update
17 Oct 2024, 12:23This is the worst service I have ever received, this is unacceptable I have been trying to resolve this issue for the last 3 weeks Cell C just seem not to care if you loose business or money they are clearly in it for themselves and not the client. I have been the looser since the beginning of October with no positive results. Cell C is shocking. I cannot wait another 24 to 48 hours how difficult can it be to restore my previous contract that I have mind you migrate or upgrade that I never consent to. If this is the case I would have to take my business somewhere else. Thanks for nothing CELL C. YOU ARE THE WORST
FC
Franco C's update17 Oct 2024, 12:23
Reviewer Update
This is the worst service I have ever received, this is unacceptable I have been trying to resolve this issue for the last 3 weeks Cell C just seem not to care if you loose business or money they are clearly in it for themselves and not the client. I have been the looser since the beginning of October with no positive results. Cell C is shocking. I cannot wait another 24 to 48 hours how difficult can it be to restore my previous contract that I have mind you migrate or upgrade that I never consent to. If this is the case I would have to take my business somewhere else. Thanks for nothing CELL C. YOU ARE THE WORST
FC
Franco C's updateReviewer Update
17 Oct 2024, 12:46Nothing is working I phoned myself and spoke to Shifiso and he wanted to put me through to customer service, I can't deal with such incompotent people how difficult can it be. Anyway I will be available from 15h00 again until 16h00 hopefully a compatent person will call me to resolve the issue
FC
Franco C's update17 Oct 2024, 12:46
Reviewer Update
Nothing is working I phoned myself and spoke to Shifiso and he wanted to put me through to customer service, I can't deal with such incompotent people how difficult can it be. Anyway I will be available from 15h00 again until 16h00 hopefully a compatent person will call me to resolve the issue
FC
Franco C's updateReviewer Update
17 Oct 2024, 15:32I will not entertain this BS Cell C can't charge me for a mistake from yourside I did not agree to this. I REFUSE TO PAY CELL C UNTIL SUCH TIME MY ISSUE HAS BEEN RESOLVED AND I WILL LET THE WHOLE COUNTRY KNOW ABOUT THIS. YOUR SERVICE IS REDICULOUS AND YOUR CONSULTANTS IS INCOMPATANT.
FC
Franco C's update17 Oct 2024, 15:32
Reviewer Update
I will not entertain this BS Cell C can't charge me for a mistake from yourside I did not agree to this. I REFUSE TO PAY CELL C UNTIL SUCH TIME MY ISSUE HAS BEEN RESOLVED AND I WILL LET THE WHOLE COUNTRY KNOW ABOUT THIS. YOUR SERVICE IS REDICULOUS AND YOUR CONSULTANTS IS INCOMPATANT.
FC
Franco C's updateReviewer Update
17 Oct 2024, 15:54 We understand your frustration. Our team will continue to work on the query and revert with feedback.
DO YOU RERALLY KNOW HOW THIS SOUND , I really don`t think you understand what I am going through. I run a business and I am loosing money due to CELL C`s *********** people. Why must I be held liable for a ``mistake`` that happened from Cell C side. I am being punished which is utter nonsense and every time I am being told 24 to 48 hours, and is been happening since 1 October, today is the 17th already with no joy. This is unacceptable. I AM NOT TOLERATING OR ENTERTAINING THIS ANY LONGER. FIX MY PACKAGE OR HEAR FROM MY LAWYER AS THIS HAS NOW BECOME A LOSS OF INCOME SITUATION.
DO YOU RERALLY KNOW HOW THIS SOUND , I really don`t think you understand what I am going through. I run a business and I am loosing money due to CELL C`s *********** people. Why must I be held liable for a ``mistake`` that happened from Cell C side. I am being punished which is utter nonsense and every time I am being told 24 to 48 hours, and is been happening since 1 October, today is the 17th already with no joy. This is unacceptable. I AM NOT TOLERATING OR ENTERTAINING THIS ANY LONGER. FIX MY PACKAGE OR HEAR FROM MY LAWYER AS THIS HAS NOW BECOME A LOSS OF INCOME SITUATION.
FC
Franco C's update17 Oct 2024, 15:54
Reviewer Update
We understand your frustration. Our team will continue to work on the query and revert with feedback.
DO YOU RERALLY KNOW HOW THIS SOUND , I really don`t think you understand what I am going through. I run a business and I am loosing money due to CELL C`s *********** people. Why must I be held liable for a ``mistake`` that happened from Cell C side. I am being punished which is utter nonsense and every time I am being told 24 to 48 hours, and is been happening since 1 October, today is the 17th already with no joy. This is unacceptable. I AM NOT TOLERATING OR ENTERTAINING THIS ANY LONGER. FIX MY PACKAGE OR HEAR FROM MY LAWYER AS THIS HAS NOW BECOME A LOSS OF INCOME SITUATION.
DO YOU RERALLY KNOW HOW THIS SOUND , I really don`t think you understand what I am going through. I run a business and I am loosing money due to CELL C`s *********** people. Why must I be held liable for a ``mistake`` that happened from Cell C side. I am being punished which is utter nonsense and every time I am being told 24 to 48 hours, and is been happening since 1 October, today is the 17th already with no joy. This is unacceptable. I AM NOT TOLERATING OR ENTERTAINING THIS ANY LONGER. FIX MY PACKAGE OR HEAR FROM MY LAWYER AS THIS HAS NOW BECOME A LOSS OF INCOME SITUATION.