1 reviews | Active since Feb 2021
Shocking service!
To whom it may concern
I have been trying to upgrade my contract with Cell C since the 23 / 12 / 2020.
Not only was I told that my upgrade was processed on the 23rd but I was then contacted a number of times from your departments trying to get me to take out various services. The upgrade was for a Samsung A31, a tablet and a smart watch at R 449.00.
To date I have still not received my upgrade. The unending calls that I have made to Cell C have been met with everything from:… • We do not have stock of the handset • Then we do not have stock of your smart watch • Then your upgrade is on its way • Then we do not have a upgrade on the system for you, it was cancelled but we will call back. • Then it was… sorry no-one called but the matter was escalated, you will receive feedback within 48 hours. ( No call back )
To day I have spent the better part of two hours just trying to speak to someone that will listen to me and resolve my query. I have been placed on hold 6 times, transferred countless times between departments, even yelled at!
As I write this email, not out of anger but sheer disappointment, wondering which cell network I will move my business to, it has dawned on me that my 20 plus years of loyalty really means nothing.
Thank you for contacting Cell C.
We have reached your review regarding an upgrade and the service you have experienced from us.
We apologise for the unpleasant service you have experienced from our consultants.
Our team will investigate and assist with your query.
^NZ
Thank you for contacting Cell C.
We have reached your review regarding an upgrade and the service you have experienced from us.
We apologise for the unpleasant service you have experienced from our consultants.
Our team will investigate and assist with your query.
^NZ
I received a call the day after I posted my concern. The consultant proceeded to let me know that they would resolve my concerns timeously after listening to what I had to say. She also informed me that they have no stock of the upgrade that I was promised but would look at putting an option together for me. I was then assured of a call back within a day or two.
So far I have had no call back. Just offers for me to use other services Cell C provides.
So still nothing resolved and still unhappy with the lack of service.
A
I received a call the day after I posted my concern. The consultant proceeded to let me know that they would resolve my concerns timeously after listening to what I had to say. She also informed me that they have no stock of the upgrade that I was promised but would look at putting an option together for me. I was then assured of a call back within a day or two.
So far I have had no call back. Just offers for me to use other services Cell C provides.
So still nothing resolved and still unhappy with the lack of service.
A
I simply cannot believe how a company would not want to retain a client that they have had for 15 plus years. All this over a simple upgrade.
My contract comes to an end this month and I must confess that I will probably move to one of the competitors.
I am really disappointed Cell C!
I simply cannot believe how a company would not want to retain a client that they have had for 15 plus years. All this over a simple upgrade.
My contract comes to an end this month and I must confess that I will probably move to one of the competitors.
I am really disappointed Cell C!