Shocking Service

Item: Cell C
Rating: 1
Author: Martine G

My husband and I each called Cell C on Sunday the 18th of July 2021, both of us requested that our International Roaming be activated.

We were both given assurance that International Roaming had been activated and told how to deactivate the service, should we need to. We have been in the UK since Monday and this service was clearly not activated on either of our numbers!! We are in a quarantine hotel with NO CELL C service! We are unable to make or receive normal calls or use the SMS service. I have sent an email and have received an automated reply with a case number. I have since emailed 3 times further quoting the case number - WE STILL HAVE NO SERVICE, or a reply to my email. Is this what Cell C is prod to call Customer Service???

Helpful (0)

Replies (6)

Cell C's replyOfficial

21 Jul 2021, 21:42

Hi Martine

Thank you for contacting Cell C.

We apologize for the unpleasant experience that you have had.

Do you perhaps have an international number that we can reach you on?

Regards
^MP

Cell C's reply21 Jul 2021, 21:42

Official

Hi Martine

Thank you for contacting Cell C.

We apologize for the unpleasant experience that you have had.

Do you perhaps have an international number that we can reach you on?

Regards
^MP

Martine G's updateReviewer Update

21 Jul 2021, 21:51

Thank you for responding. As we are in quarantine you will have to call the hotel and ask reception to put you through to room 529.
The number is ***
Many thanks
Martine

Martine G's update21 Jul 2021, 21:51

Reviewer Update

Thank you for responding. As we are in quarantine you will have to call the hotel and ask reception to put you through to room 529.
The number is ***
Many thanks
Martine

Martine G's updateReviewer Update

22 Jul 2021, 10:32

Good morning, I responded to Cell C's reply last night - giving the international number they could contact us on - we still have not heard from anyone and STILL HAVE NO SERVICE???
Please can somebody rectify this matter??

Martine

Martine G's update22 Jul 2021, 10:32

Reviewer Update

Cell C's replyOfficial

22 Jul 2021, 12:28

Hi Martine

We apologize for the delay, our support team will be in touch.

^NH

Cell C's reply22 Jul 2021, 12:28

Official

Hi Martine

We apologize for the delay, our support team will be in touch.

^NH

Martine G's updateReviewer Update

22 Jul 2021, 12:53

We have heard this response since Tuesday - it is now Thursday??
We still have not got service??
We cannot make or receive calls or SMS's?
We have paid for a service but not received service!!!!
How long is this going to take?

Martine G's update22 Jul 2021, 12:53

Reviewer Update

Martine G's updateReviewer Update

22 Jul 2021, 17:46

We are still waiting for Cell C service - 4 full days of NO SERVICE???

Martine G's update22 Jul 2021, 17:46

Reviewer Update

We are still waiting for Cell C service - 4 full days of NO SERVICE???