Shocking service

I have been a customer of Cell C for 8 years &have never once presented a problem for you. I always pay on time,never missed one month payment or been in arrears & never complained to them or about them. well I see today where this loyalty gets someone - absolutely nowhere! I have just upgraded my phone contract & received a new blackberry about 4 months ago. 1 month ago the charging pin area came loose & the phone wouldn\t charge. I took it to Cell C in Pinecrest. after being told the repair would take 3 weeks I got a call this wk to say it was ready for collection. When I went in today