Shocking Service

Terrible Service !!!!!!!! Cell C-Fibre Kindly assist as a matter of urgency!! I have made several calls to your technical department over the past few days. Despite the fact that a strike may be taking place I find it unacceptable that I have not yet received a resolution to my problem. My Internet has been inactive ( No Connection ) since the 8th, on the 9th I spent close to two hours on the phone with your technical department trying to resolve the issue. I was then assured that I would receive a call from the technical department letting me know the way forward. I have subsequently called every day since with absolutely no feedback or sign of a solution to be reconnected. Today I am advised to send an email, since when is this necessary as you have already logged a call with my details and it should be resolved. CF058953 Come On Guys Seriously !!!!!!