DG
Danielle G
1 reviews | Active since Oct 2018
10 Oct 2018, 14:40
Shocking service
I had a phone call from one of your call centre sales consultants on Friday morning and agreed with the consultant that I wanted the special for the iphone XS at R999.00 a month. I have recieved a contract and the device which is an iPhone X. WHY would I want an older model?? Now I must waste my time waiting again for CELL C to recieve stock, collect the wrong device and deliver the correct one. I phoned the consultants as soon as I recieved the device and they told me that the I need to phone back tomorrow. I am a new customer with CELLC and this service is absolutely SHOCKING. I eventually got hold of the sales consultant and he was adiment that I was in the wrong. Only after I said I want to cancel everything was he willing to start helping, as it stands I still have no valid answers as to how this will be sorted out.
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Replies (3)
Cell C's replyOfficial
10 Oct 2018, 14:49Good afternoon Danielle
We are disappointed to hear about the unpleasant service you have received. This is not the norm or standard of service we want for our customers.
Our escalations team will be in touch to assist.
Regards
Cell C | DA
Best regards,
Cell C's reply10 Oct 2018, 14:49
Official
Good afternoon Danielle
We are disappointed to hear about the unpleasant service you have received. This is not the norm or standard of service we want for our customers.
Our escalations team will be in touch to assist.
Regards
Cell C | DA
Best regards,
DG
Danielle G's updateReviewer Update
11 Oct 2018, 08:41So yesterday at 15h54 I received a phone call from CellC’s “escalations department”. Escalating an issue is an absolute lie. I got told that she would phone first thing this morning and request them to collect the wrong device which she has not done.
At 08h15 I made a phone call to Cell C once again. After being transferred to numerous different departments I got told the following.
(Please note that CellC has ported my number already and my original SIM card is unusable.)
“We will collect the device within 5-7 working days” AGAIN I must wait for YOUR COMPANIES MESS UP.
“The new phone and new contract which was originally requested will have to go through the whole sales process once again and this will take a further 5-7 working days” I must now wait on average 10-14 working days once again for CellC’s mess up.
“We will deactivate the SIM card and you must pay for all expenses incurred while using the SIM until we fix our mess”
I then got extremely upset as the sales consultant dealing with this promised me that RAM would collect the wrong device TODAY and I would get the correct device by Tuesday next week.
I got transferred once again so I could speak to a team leader. Held for 4minutes to be told that they are in a meeting and a team leader would call me back. My conclusion is DO NOT attempt to open a contract with CellCs call centre sales agent this is the type of mess up you will go through.
I am extremely angry, want CellC to collect their device and cancel everything. Your company is absolutely atrocious and has no customer service whatsoever.
DG
Danielle G's update11 Oct 2018, 08:41
Reviewer Update
So yesterday at 15h54 I received a phone call from CellC’s “escalations department”. Escalating an issue is an absolute lie. I got told that she would phone first thing this morning and request them to collect the wrong device which she has not done.
At 08h15 I made a phone call to Cell C once again. After being transferred to numerous different departments I got told the following.
(Please note that CellC has ported my number already and my original SIM card is unusable.)
“We will collect the device within 5-7 working days” AGAIN I must wait for YOUR COMPANIES MESS UP.
“The new phone and new contract which was originally requested will have to go through the whole sales process once again and this will take a further 5-7 working days” I must now wait on average 10-14 working days once again for CellC’s mess up.
“We will deactivate the SIM card and you must pay for all expenses incurred while using the SIM until we fix our mess”
I then got extremely upset as the sales consultant dealing with this promised me that RAM would collect the wrong device TODAY and I would get the correct device by Tuesday next week.
I got transferred once again so I could speak to a team leader. Held for 4minutes to be told that they are in a meeting and a team leader would call me back. My conclusion is DO NOT attempt to open a contract with CellCs call centre sales agent this is the type of mess up you will go through.
I am extremely angry, want CellC to collect their device and cancel everything. Your company is absolutely atrocious and has no customer service whatsoever.
DG
Danielle G's updateReviewer Update
11 Oct 2018, 08:43So yesterday at 15h54 I received a phone call from CellC’s “escalations department”. Escalating an issue is an absolute lie. I got told that she would phone first thing this morning and request them to collect the wrong device which she has not done. At 08h15 I made a phone call to Cell C once again. After being transferred to numerous different departments I got told the following. (Please note that CellC has ported my number already and my original SIM card is unusable.) “We will collect the device within 5-7 working days” AGAIN I must wait for YOUR COMPANIES MESS UP. “The new phone and new contract which was originally requested will have to go through the whole sales process once again and this will take a further 5-7 working days” I must now wait on average 10-14 working days once again for CellC’s mess up. “We will deactivate the SIM card and you must pay for all expenses incurred while using the SIM until we fix our mess” I then got extremely upset as the sales consultant dealing with this promised me that RAM would collect the wrong device TODAY and I would get the correct device by Tuesday next week. I got transferred once again so I could speak to a team leader. Held for 4minutes to be told that they are in a meeting and a team leader would call me back. My conclusion is DO NOT attempt to open a contract with CellCs call centre sales agent this is the type of mess up you will go through. I am extremely angry, want CellC to collect their device and cancel everything. Your company is absolutely atrocious and has no customer service whatsoever.
DG
Danielle G's update11 Oct 2018, 08:43
Reviewer Update
So yesterday at 15h54 I received a phone call from CellC’s “escalations department”. Escalating an issue is an absolute lie. I got told that she would phone first thing this morning and request them to collect the wrong device which she has not done. At 08h15 I made a phone call to Cell C once again. After being transferred to numerous different departments I got told the following. (Please note that CellC has ported my number already and my original SIM card is unusable.) “We will collect the device within 5-7 working days” AGAIN I must wait for YOUR COMPANIES MESS UP. “The new phone and new contract which was originally requested will have to go through the whole sales process once again and this will take a further 5-7 working days” I must now wait on average 10-14 working days once again for CellC’s mess up. “We will deactivate the SIM card and you must pay for all expenses incurred while using the SIM until we fix our mess” I then got extremely upset as the sales consultant dealing with this promised me that RAM would collect the wrong device TODAY and I would get the correct device by Tuesday next week. I got transferred once again so I could speak to a team leader. Held for 4minutes to be told that they are in a meeting and a team leader would call me back. My conclusion is DO NOT attempt to open a contract with CellCs call centre sales agent this is the type of mess up you will go through. I am extremely angry, want CellC to collect their device and cancel everything. Your company is absolutely atrocious and has no customer service whatsoever.