Shocking service

On the 2nd of July 2018, my friend went to upgrade his contract at Cell C lifestyle mall. He fetched his new phone around 3pm. Later that day he realised that the phone does not meet his requirements. He called back immediately to let them know that he wants to change his phone. The manager Derek was very unhelpful and told him he could not assist. My friend then called the customer care line and was told to go back and get it changed. The manager still would not assist. Is this the service that Cell C offers. I for one will never go there.

My friends details are as follows :

Dhanpal Govender Id : ********** 0****5 Tel : ********** 216 Please can Cell C head office get involved

This is unacceptable. Especially from The manager from the store mentioned