PP
Pieter P
1 reviews | Active since Mar 2009
24 Jan 2026, 13:26
Shocking service
Good morning, Cell C.
So it appears I’ll be without internet for the entire weekend. Absolutely unacceptable.
Yes, I was late with payment — and yes, I paid as soon as I could. Despite that, after 15 days, you cut me off with zero consideration, zero flexibility, and zero concern for the customer. The result? No connectivity for most of the weekend.
This is not “policy.” This is lazy service, poor judgment, and a blatant misuse of power over customers who have no real-time recourse.
Let me be very clear: As a customer, I respond in ways that matter — with my wallet and with my voice. And this experience will be shared, remembered, and repeated.
Companies don’t fail because of competition. They fail because of arrogance, bad service, and contempt for customers.
Helpful (0)
Replies (15)0
Replies (15)
Cell C's replyOfficial
24 Jan 2026, 17:44Dear Pieter J,
Thank you for reaching out to Cell C.
We sincerely apologize for the inconvenience and frustration this situation has caused. We understand how disruptive it can be to be without internet, and we want to assure you that your feedback is taken seriously and will be reviewed to help improve our support for customers in similar situations.
Please note that we have escalated the matter to our support team, who will investigate further and work to resolve it as quickly as possible.
Regards,
Cell C | NR
Thank you for reaching out to Cell C.
We sincerely apologize for the inconvenience and frustration this situation has caused. We understand how disruptive it can be to be without internet, and we want to assure you that your feedback is taken seriously and will be reviewed to help improve our support for customers in similar situations.
Please note that we have escalated the matter to our support team, who will investigate further and work to resolve it as quickly as possible.
Regards,
Cell C | NR
Best regards,
Cell C's reply24 Jan 2026, 17:44
Official
Dear Pieter J,
Thank you for reaching out to Cell C.
We sincerely apologize for the inconvenience and frustration this situation has caused. We understand how disruptive it can be to be without internet, and we want to assure you that your feedback is taken seriously and will be reviewed to help improve our support for customers in similar situations.
Please note that we have escalated the matter to our support team, who will investigate further and work to resolve it as quickly as possible.
Regards,
Cell C | NR
Thank you for reaching out to Cell C.
We sincerely apologize for the inconvenience and frustration this situation has caused. We understand how disruptive it can be to be without internet, and we want to assure you that your feedback is taken seriously and will be reviewed to help improve our support for customers in similar situations.
Please note that we have escalated the matter to our support team, who will investigate further and work to resolve it as quickly as possible.
Regards,
Cell C | NR
Best regards,
PP
Pieter P's updateReviewer Update
24 Jan 2026, 18:14That’s not good enough! Giving me a holding response does not activate my service! My account has been in good standing and you cut it off anyway! Ineffective process excuses is not acceptable!!
PP
Pieter P's update24 Jan 2026, 18:14
Reviewer Update
That’s not good enough! Giving me a holding response does not activate my service! My account has been in good standing and you cut it off anyway! Ineffective process excuses is not acceptable!!
Cell C's replyOfficial
24 Jan 2026, 19:40We sincerely apologize for the disruption and understand your frustration. Cutting off your service while your account is in good standing is not acceptable, and we have escalated this matter for immediate resolution. Please rest assured that our team is prioritizing your case and will work to restore your service as quickly as possible.
Cell C | LD
Cell C | LD
Best regards,
Cell C's reply24 Jan 2026, 19:40
Official
We sincerely apologize for the disruption and understand your frustration. Cutting off your service while your account is in good standing is not acceptable, and we have escalated this matter for immediate resolution. Please rest assured that our team is prioritizing your case and will work to restore your service as quickly as possible.
Cell C | LD
Cell C | LD
Best regards,
PP
Pieter P's updateReviewer Update
25 Jan 2026, 08:11With all the apologies and promises that this will
Be resolved and that it has been escalated we are now at 48 hours and yet there is still no service!
Their 24-48 hours claims are as unreliable as their service!
To anyone that reads this, really think long and hard before using CellC as their fibre provider.. that are useless beyond words!
Looking at their financials, I can see why they are so close to bankruptcy! Customers are leaving because of their absolute disregard of service and incompetence!
I will be changing providers as soon as possible!
Be resolved and that it has been escalated we are now at 48 hours and yet there is still no service!
Their 24-48 hours claims are as unreliable as their service!
To anyone that reads this, really think long and hard before using CellC as their fibre provider.. that are useless beyond words!
Looking at their financials, I can see why they are so close to bankruptcy! Customers are leaving because of their absolute disregard of service and incompetence!
I will be changing providers as soon as possible!
PP
Pieter P's update25 Jan 2026, 08:11
Reviewer Update
With all the apologies and promises that this will
Be resolved and that it has been escalated we are now at 48 hours and yet there is still no service!
Their 24-48 hours claims are as unreliable as their service!
To anyone that reads this, really think long and hard before using CellC as their fibre provider.. that are useless beyond words!
Looking at their financials, I can see why they are so close to bankruptcy! Customers are leaving because of their absolute disregard of service and incompetence!
I will be changing providers as soon as possible!
Be resolved and that it has been escalated we are now at 48 hours and yet there is still no service!
Their 24-48 hours claims are as unreliable as their service!
To anyone that reads this, really think long and hard before using CellC as their fibre provider.. that are useless beyond words!
Looking at their financials, I can see why they are so close to bankruptcy! Customers are leaving because of their absolute disregard of service and incompetence!
I will be changing providers as soon as possible!
Cell C's replyOfficial
25 Jan 2026, 09:19Dear Pieter,
We sincerely apologize for the continued inconvenience and understand your frustration. Your case is still being prioritized by our support team, and we are actively working to restore your service as quickly as possible. We truly value your feedback and will continue to escalate this matter to ensure it is resolved.
Regards,
Cell C | CM
We sincerely apologize for the continued inconvenience and understand your frustration. Your case is still being prioritized by our support team, and we are actively working to restore your service as quickly as possible. We truly value your feedback and will continue to escalate this matter to ensure it is resolved.
Regards,
Cell C | CM
Best regards,
Cell C's reply25 Jan 2026, 09:19
Official
Dear Pieter,
We sincerely apologize for the continued inconvenience and understand your frustration. Your case is still being prioritized by our support team, and we are actively working to restore your service as quickly as possible. We truly value your feedback and will continue to escalate this matter to ensure it is resolved.
Regards,
Cell C | CM
We sincerely apologize for the continued inconvenience and understand your frustration. Your case is still being prioritized by our support team, and we are actively working to restore your service as quickly as possible. We truly value your feedback and will continue to escalate this matter to ensure it is resolved.
Regards,
Cell C | CM
Best regards,
PP
Pieter P's updateReviewer Update
25 Jan 2026, 13:1654 hours and counting
PP
Pieter P's update25 Jan 2026, 13:16
Reviewer Update
54 hours and counting
Cell C's replyOfficial
25 Jan 2026, 13:40We apologize for the delay. Our team will be in touch to assist.
Cell C | MP
Cell C | MP
Best regards,
Cell C's reply25 Jan 2026, 13:40
Official
We apologize for the delay. Our team will be in touch to assist.
Cell C | MP
Cell C | MP
Best regards,
PP
Pieter P's updateReviewer Update
26 Jan 2026, 06:5572 hours and counting
PP
Pieter P's update26 Jan 2026, 06:55
Reviewer Update
72 hours and counting
Cell C's replyOfficial
26 Jan 2026, 07:48Dear Pieter JJ Pienaar,
We sincerely apologize for the continued delay and fully understand your frustration, this is not the experience we want for our customers.
Please be assured that we are escalating this matter with urgency and prioritizing it with our technical team to get your service restored as soon as possible.
Thank you for your patience, and we truly regret the inconvenience caused.
Kind regards,
Cell C | TM
We sincerely apologize for the continued delay and fully understand your frustration, this is not the experience we want for our customers.
Please be assured that we are escalating this matter with urgency and prioritizing it with our technical team to get your service restored as soon as possible.
Thank you for your patience, and we truly regret the inconvenience caused.
Kind regards,
Cell C | TM
Best regards,
Cell C's reply26 Jan 2026, 07:48
Official
Dear Pieter JJ Pienaar,
We sincerely apologize for the continued delay and fully understand your frustration, this is not the experience we want for our customers.
Please be assured that we are escalating this matter with urgency and prioritizing it with our technical team to get your service restored as soon as possible.
Thank you for your patience, and we truly regret the inconvenience caused.
Kind regards,
Cell C | TM
We sincerely apologize for the continued delay and fully understand your frustration, this is not the experience we want for our customers.
Please be assured that we are escalating this matter with urgency and prioritizing it with our technical team to get your service restored as soon as possible.
Thank you for your patience, and we truly regret the inconvenience caused.
Kind regards,
Cell C | TM
Best regards,
PP
Pieter P's updateReviewer Update
26 Jan 2026, 11:54And still no service!
Explain to me what escalations mean!
Explain to me what escalations mean!
PP
Pieter P's update26 Jan 2026, 11:54
Reviewer Update
And still no service!
Explain to me what escalations mean!
Explain to me what escalations mean!
Cell C's replyOfficial
26 Jan 2026, 12:35Dear Pieter J,
Thank you for your message. We sincerely apologise that your service has still not been restored.
When we say your case has been escalated, it means that it has been forwarded to our senior technical team who have the authority and tools to prioritize and resolve complex or persistent issues. Escalation ensures that your matter is handled faster than a standard service request and receives focused attention until resolution.
We understand how frustrating this is and want to assure you that your case remains a priority, and we are actively working to restore your service as soon as possible.
Kind regards,
Cell C | CM
Thank you for your message. We sincerely apologise that your service has still not been restored.
When we say your case has been escalated, it means that it has been forwarded to our senior technical team who have the authority and tools to prioritize and resolve complex or persistent issues. Escalation ensures that your matter is handled faster than a standard service request and receives focused attention until resolution.
We understand how frustrating this is and want to assure you that your case remains a priority, and we are actively working to restore your service as soon as possible.
Kind regards,
Cell C | CM
Best regards,
Cell C's reply26 Jan 2026, 12:35
Official
Dear Pieter J,
Thank you for your message. We sincerely apologise that your service has still not been restored.
When we say your case has been escalated, it means that it has been forwarded to our senior technical team who have the authority and tools to prioritize and resolve complex or persistent issues. Escalation ensures that your matter is handled faster than a standard service request and receives focused attention until resolution.
We understand how frustrating this is and want to assure you that your case remains a priority, and we are actively working to restore your service as soon as possible.
Kind regards,
Cell C | CM
Thank you for your message. We sincerely apologise that your service has still not been restored.
When we say your case has been escalated, it means that it has been forwarded to our senior technical team who have the authority and tools to prioritize and resolve complex or persistent issues. Escalation ensures that your matter is handled faster than a standard service request and receives focused attention until resolution.
We understand how frustrating this is and want to assure you that your case remains a priority, and we are actively working to restore your service as soon as possible.
Kind regards,
Cell C | CM
Best regards,
PP
Pieter P's updateReviewer Update
26 Jan 2026, 13:25It is again afternoon and I still do not have any connectivity. We are pushing 80hours now and no-one is calling me back!
Now its supposedly with aftersales Support and I am not allowed to speak to anyone there as they are too important for us mere mortals!
This is absolutely ubsurt and i cannot think how you are still in business. I have spent more on mobile data this past 4 days than what your service cost, but there is no accountability or action.
You say you have execrated! where To? file 13 i suppose!
Please DO NOT even consider Cell C as a viable service provider for anything. They are as useless as they come! and will drag out doing their jobs if you complain online!
Now its supposedly with aftersales Support and I am not allowed to speak to anyone there as they are too important for us mere mortals!
This is absolutely ubsurt and i cannot think how you are still in business. I have spent more on mobile data this past 4 days than what your service cost, but there is no accountability or action.
You say you have execrated! where To? file 13 i suppose!
Please DO NOT even consider Cell C as a viable service provider for anything. They are as useless as they come! and will drag out doing their jobs if you complain online!
PP
Pieter P's update26 Jan 2026, 13:25
Reviewer Update
It is again afternoon and I still do not have any connectivity. We are pushing 80hours now and no-one is calling me back!
Now its supposedly with aftersales Support and I am not allowed to speak to anyone there as they are too important for us mere mortals!
This is absolutely ubsurt and i cannot think how you are still in business. I have spent more on mobile data this past 4 days than what your service cost, but there is no accountability or action.
You say you have execrated! where To? file 13 i suppose!
Please DO NOT even consider Cell C as a viable service provider for anything. They are as useless as they come! and will drag out doing their jobs if you complain online!
Now its supposedly with aftersales Support and I am not allowed to speak to anyone there as they are too important for us mere mortals!
This is absolutely ubsurt and i cannot think how you are still in business. I have spent more on mobile data this past 4 days than what your service cost, but there is no accountability or action.
You say you have execrated! where To? file 13 i suppose!
Please DO NOT even consider Cell C as a viable service provider for anything. They are as useless as they come! and will drag out doing their jobs if you complain online!
PP
Pieter P's updateReviewer Update
26 Jan 2026, 13:27Even Vumatel is ready and able to switch the service on.. They are held back by Cell C!
Bad service and useless people that is trying to proof a point. Customer service my ASS!!
Bad service and useless people that is trying to proof a point. Customer service my ASS!!
PP
Pieter P's update26 Jan 2026, 13:27
Reviewer Update
Even Vumatel is ready and able to switch the service on.. They are held back by Cell C!
Bad service and useless people that is trying to proof a point. Customer service my ASS!!
Bad service and useless people that is trying to proof a point. Customer service my ASS!!
Cell C's replyOfficial
26 Jan 2026, 14:50Dear Pieter jj P,
Thank you for your message and for sharing your concerns.
We sincerely apologise for the inconvenience and frustration this experience has caused. We completely understand how upsetting it must be to be without connectivity for an extended period, and we regret the impact this has had on your work and usage costs. Please be assured that your enquiry is currently being handled by our support team, and they are actively investigating the matter. They will contact you as soon as possible to provide interim feedback and guide you on the next steps to resolve the issue.
We truly appreciate your patience while we work on this, and we apologise again for the inconvenience caused. Your feedback is important to us, and it has been escalated to ensure your concerns are addressed promptly.
Thank you for bringing this to our attention, and we remain committed to resolving the matter as quickly as possible.
Regards,
Cell C | MMa
Thank you for your message and for sharing your concerns.
We sincerely apologise for the inconvenience and frustration this experience has caused. We completely understand how upsetting it must be to be without connectivity for an extended period, and we regret the impact this has had on your work and usage costs. Please be assured that your enquiry is currently being handled by our support team, and they are actively investigating the matter. They will contact you as soon as possible to provide interim feedback and guide you on the next steps to resolve the issue.
We truly appreciate your patience while we work on this, and we apologise again for the inconvenience caused. Your feedback is important to us, and it has been escalated to ensure your concerns are addressed promptly.
Thank you for bringing this to our attention, and we remain committed to resolving the matter as quickly as possible.
Regards,
Cell C | MMa
Best regards,
Cell C's reply26 Jan 2026, 14:50
Official
Dear Pieter jj P,
Thank you for your message and for sharing your concerns.
We sincerely apologise for the inconvenience and frustration this experience has caused. We completely understand how upsetting it must be to be without connectivity for an extended period, and we regret the impact this has had on your work and usage costs. Please be assured that your enquiry is currently being handled by our support team, and they are actively investigating the matter. They will contact you as soon as possible to provide interim feedback and guide you on the next steps to resolve the issue.
We truly appreciate your patience while we work on this, and we apologise again for the inconvenience caused. Your feedback is important to us, and it has been escalated to ensure your concerns are addressed promptly.
Thank you for bringing this to our attention, and we remain committed to resolving the matter as quickly as possible.
Regards,
Cell C | MMa
Thank you for your message and for sharing your concerns.
We sincerely apologise for the inconvenience and frustration this experience has caused. We completely understand how upsetting it must be to be without connectivity for an extended period, and we regret the impact this has had on your work and usage costs. Please be assured that your enquiry is currently being handled by our support team, and they are actively investigating the matter. They will contact you as soon as possible to provide interim feedback and guide you on the next steps to resolve the issue.
We truly appreciate your patience while we work on this, and we apologise again for the inconvenience caused. Your feedback is important to us, and it has been escalated to ensure your concerns are addressed promptly.
Thank you for bringing this to our attention, and we remain committed to resolving the matter as quickly as possible.
Regards,
Cell C | MMa
Best regards,
Cell C's replyOfficial
26 Jan 2026, 15:30Dear Pieter jj P,
Thank you for your patience and for allowing us the opportunity to resolve your concerns.
We have received feedback from our support team member Xabiso, who confirmed that you were contacted and that your services have now been reinstated. The issue has been fully addressed, and your connectivity should be functioning as expected.
We truly appreciate the time you took to share your experience, as it helps us understand where we need to improve. If you feel your concerns have now been resolved satisfactorily, we would greatly appreciate it if you could consider updating your previous feedback to reflect your current experience. Your satisfaction is important to us, and it helps our team continue to provide better service to all our customers.
Thank you once again for your patience and understanding.
Regards,
Cell C | MMa
Thank you for your patience and for allowing us the opportunity to resolve your concerns.
We have received feedback from our support team member Xabiso, who confirmed that you were contacted and that your services have now been reinstated. The issue has been fully addressed, and your connectivity should be functioning as expected.
We truly appreciate the time you took to share your experience, as it helps us understand where we need to improve. If you feel your concerns have now been resolved satisfactorily, we would greatly appreciate it if you could consider updating your previous feedback to reflect your current experience. Your satisfaction is important to us, and it helps our team continue to provide better service to all our customers.
Thank you once again for your patience and understanding.
Regards,
Cell C | MMa
Best regards,
Cell C's reply26 Jan 2026, 15:30
Official
Dear Pieter jj P,
Thank you for your patience and for allowing us the opportunity to resolve your concerns.
We have received feedback from our support team member Xabiso, who confirmed that you were contacted and that your services have now been reinstated. The issue has been fully addressed, and your connectivity should be functioning as expected.
We truly appreciate the time you took to share your experience, as it helps us understand where we need to improve. If you feel your concerns have now been resolved satisfactorily, we would greatly appreciate it if you could consider updating your previous feedback to reflect your current experience. Your satisfaction is important to us, and it helps our team continue to provide better service to all our customers.
Thank you once again for your patience and understanding.
Regards,
Cell C | MMa
Thank you for your patience and for allowing us the opportunity to resolve your concerns.
We have received feedback from our support team member Xabiso, who confirmed that you were contacted and that your services have now been reinstated. The issue has been fully addressed, and your connectivity should be functioning as expected.
We truly appreciate the time you took to share your experience, as it helps us understand where we need to improve. If you feel your concerns have now been resolved satisfactorily, we would greatly appreciate it if you could consider updating your previous feedback to reflect your current experience. Your satisfaction is important to us, and it helps our team continue to provide better service to all our customers.
Thank you once again for your patience and understanding.
Regards,
Cell C | MMa
Best regards,