PV
Paulus V
1 reviews | Active since Dec 2010
08 Jun 2021, 12:18
Shocking service
My daughter wants to cancel contract that is on my name. Cell C calls me for confirmation and asks a lot of security questions and personal info that I'm not prepared to give over the phone. Now they say that they will not cancel the contract. Since when are you forced to give personal info over the phone?
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Replies (3)0
Replies (3)
Cell C's replyOfficial
08 Jun 2021, 12:37Hi Paulus
Kindly note that to access your account a security check verification is required.
You can also visit your nearest Cell C store with your ID for assistance as you are not comfortable with answering the security check questions.
^MM
Kindly note that to access your account a security check verification is required.
You can also visit your nearest Cell C store with your ID for assistance as you are not comfortable with answering the security check questions.
^MM
Cell C's reply08 Jun 2021, 12:37
Official
Hi Paulus
Kindly note that to access your account a security check verification is required.
You can also visit your nearest Cell C store with your ID for assistance as you are not comfortable with answering the security check questions.
^MM
Kindly note that to access your account a security check verification is required.
You can also visit your nearest Cell C store with your ID for assistance as you are not comfortable with answering the security check questions.
^MM
PV
Paulus V's updateReviewer Update
08 Jun 2021, 12:54My full names and date of birth should be more than enough to verify me. NOT ALL MY PERSONAL INFO.
PV
Paulus V's update08 Jun 2021, 12:54
Reviewer Update
My full names and date of birth should be more than enough to verify me. NOT ALL MY PERSONAL INFO.
Cell C's replyOfficial
08 Jun 2021, 15:10The security check verification process has been put in place to protect our customers from possible ***** and we are not willing to compromise that.
^MM
^MM
Cell C's reply08 Jun 2021, 15:10
Official
The security check verification process has been put in place to protect our customers from possible ***** and we are not willing to compromise that.
^MM
^MM