SHOCKING SERVICE

<p>My upgrade phone is a CAT S60, which gave problems from the very day that I received it. The issues included not charging, not switching on and then showing a blank screen with indecipherable nonsense on it. On the 7th December 2016 I returned it to the store that had issued it to me, having been unable to even use the phone. I was told that it had to be sent away for repairs (which I find ridiculous considering that it is a brand new, obviously faulty, phone) and that this would take a maximum of 2 weeks. On the 12th December I phoned in for an update, only to discover that the phone had not yet been sent away! Today I phoned in again and was told that I could come in to collect a new phone. Note that it has been a month and no-one has bothered to contact me during this time. I went in to collect the phone, which was handed to me with no box / charger / earphones / nothing. When I enquired about there box that the phone should be in, I was informed that the phone wasn't in a box because the box hadn't been sent away with the phone. After searching the entire back of the store, while I waited, I was then informed that the box had in fact gone with the phone, but they had not returned it. Nothing but incompetence and excuses! Now I have to make another visit to the store to obtain the box once it eventually arrives. Really bad service, Cell C. Not at all impressed. Considering that a brand new phone that I obtained from you was faulty at the outset, which is your fault not mine, I should have at least received a brand new phone again in its box.</p>