mC
michelle C
1 reviews | Active since Jul 2011
28 Dec 2023, 18:20
Shocking service
SHOCKING experience with Cell C recently!! I am needing to get a new phone, found a good deal with another network so called to cancel existing contract. They made a counter offer that sounded to good to be true. The call centre was supposed to call me back to confirm and never did. I called them back today, confirm the deal I was offered was incorrect, they would investigate and call me back. I'm still waiting. Honestly how do networks survive offering such shoddy service! I need a new phone and can't cancel or upgrade!
Helpful (0)
Replies (5)0
Replies (5)mC
michelle C's updateReviewer Update
28 Dec 2023, 19:10What??? What order? Have you even read my review?
mC
michelle C's update28 Dec 2023, 19:10
Reviewer Update
What??? What order? Have you even read my review?
Cell C's replyOfficial
28 Dec 2023, 19:43To clarify . The counter offer was made by us and the deal you were offered is not correct . You contacted our call canter and were advised we will investigate and contact you back with an update . If that's not correct please clarify so we can better understand and assist .
Cell C | NH
Cell C | NH
Cell C's reply28 Dec 2023, 19:43
Official
To clarify . The counter offer was made by us and the deal you were offered is not correct . You contacted our call canter and were advised we will investigate and contact you back with an update . If that's not correct please clarify so we can better understand and assist .
Cell C | NH
Cell C | NH
mC
michelle C's updateReviewer Update
28 Dec 2023, 20:06Yes that is correct but I am posting on behalf of my mom so the ID number you have referenced is incorrect. Would you like to chat privately?
mC
michelle C's update28 Dec 2023, 20:06
Reviewer Update
Yes that is correct but I am posting on behalf of my mom so the ID number you have referenced is incorrect. Would you like to chat privately?
Cell C's replyOfficial
28 Dec 2023, 20:15Please private the ID number , your mothers name and her contact number so we can be able to trace the trail.
Cell C | NH
Cell C | NH
Cell C's reply28 Dec 2023, 20:15
Official
Please private the ID number , your mothers name and her contact number so we can be able to trace the trail.
Cell C | NH
Cell C | NH
Cell C's replyOfficial
28 Dec 2023, 21:00Thank you , we will follow with her and listen to the call recordings. We'll be in touch.
Cell C | NH
Cell C | NH
Cell C's reply28 Dec 2023, 21:00
Official
Thank you , we will follow with her and listen to the call recordings. We'll be in touch.
Cell C | NH
Cell C | NH