Shocking sales service!
<p>Want to take out two new contracts with Cell C on their iPhone 7 packages. Working with Cell C Direct part of the conditions - they cant guarantee a colour (only in a branch) So basically I take a very expensive phone and I could be stuck with a pink phone for the next 24 months. When querying this I got a blatant "those are the t&c's" Well that does not make it sensible but especially it is poor customer service that they cant specify it at their warehouse. Should I rather go to one of the other service providers who can get past this very basic request for a client</p> <p> </p> <p>Holding on the phone for 25 minutes to speak to a manager to escalate to sort this out is simply also not acceptable!</p>
I eventually got helped by a manager called Mahlamolo and he and Sibusiso was able to assist with the above issue
I eventually got helped by a manager called Mahlamolo and he and Sibusiso was able to assist with the above issue
Thank you for notifying us of the above, we are glad that you have been assisted.
Regards
Cell C | PN
Best regards,
Thank you for notifying us of the above, we are glad that you have been assisted.
Regards
Cell C | PN
Best regards,
Eventually both new orders were approved only to have the wrong phone delivered. Assurances by the manager to put in writing exactly what was agreed to sort it out has not been fulfilled and now I simply dont know whether the mess is being sorted out correctly. CellC simply does not want to commit in writing what they arrange via phone in what I assume is a recorded call. I simply want the correct phones delivered as per the order placed but this seems like an impossible task at this stage. Requestes to escalate this to senior management is being ignored, surely after all this SENIOR manager should attend and ensure a client they have had for years is sorted and happy???!!!
Eventually both new orders were approved only to have the wrong phone delivered. Assurances by the manager to put in writing exactly what was agreed to sort it out has not been fulfilled and now I simply dont know whether the mess is being sorted out correctly. CellC simply does not want to commit in writing what they arrange via phone in what I assume is a recorded call. I simply want the correct phones delivered as per the order placed but this seems like an impossible task at this stage. Requestes to escalate this to senior management is being ignored, surely after all this SENIOR manager should attend and ensure a client they have had for years is sorted and happy???!!!