Shocking overcharge + service. Tardy in response with a pensioner

<p>CELL C offered a ****le at R448.00 flat rate and after a year offered a second ****le at the same price, in other words R448.00 for both. It worked for about 4 months then we started receiving massive bills of over R3000 and more and in a very short time they owed us R24 101.42 in refunds. For 4 and 1/2 years they gave us a run around, and gave us small credits here and there, but were not addressing the elephant in the room which was the massive overcharge. The said it was calls made on the two numbers, but you can't phone on a ****le, data line and by the time the massive overcharges started happening we had cancelled the two lines and CELL C had allocated them to a third party. </p> <p>We dealt with 11 different people and just when we received an understanding that person would leave and we had to go back to square one every time. 4 and 1/2 years later thousands of rands in phone calls, faxes and emails, we managed to evenbtually get the refunds sorted, but they have not paid for the communication costs and or inconvenience of 4 and 1/2 years of heartache and frustration and let me remind you all we are pensioners - we could not afford any of this nonsense.</p> <p> </p> <p>They refused to take calls, one person after another and would leave my call ringing and ringing till it cut off because they did not want to deal with the problem, then eventually said it had been escalated - but refuse to say to whom and when they will pay. Is this going to be another 4 years???</p> <p> </p> <p>Enough already sort the pensioners out - this is disgusting service.</p> <p>I am prepared to let this go viral and will name names and details and we are in touch with massive networks out there, maybe the whole of South Africa, regionally and Internationally needs to hear who CEEL C deals with pensioners.</p>