Shocking lack of service from Cell C fibre

My fibre internet from Cell C has been off for a week since Saturday April 6. My husband and i have made at least 20 calls to Cell C fibre on our cellphones depleting our monthly airtime. They keep you listening to music for 10 minutes and then they put you through to someone at a call centre who cannot solve the problem. My husband has a foolscap notebook with at least six pages full of instructions and passwords etc from so-called technicians, all of them different and totally confusing. You ask them to send a technician in person and they say one is coming in four hours but no one ever pitches up. We joined iconnect as our service provider, which was sold to Cell C. More so the pity. I would not have voluntarily signed up with Cell C. So for a week, no internet, no wifi, and note even WhatsApp. And Ive paid up. Then I have spent more on airtime and a data ****le. I want to be reconnected asap and get a refund for the time i have been disconnected. VERY poor service Cell C.