Shocking lack of service from Cell C Fibre

Item: Cell C
Rating: 1
Author: Katy G

Shocking Lack of Service On 8 December we contacted Cell C Fibre to upgrade our service from 20 down /2 Up to 20/20. We were told it would take 3 days. On 3 January we received an email stating simply "Good day Upgrade has been done. Kind regards "

The speed had not changed so we rep**** to this email , with no response. Then made numerous calls to support, many reboots and holding on while others were consulted, and promises to call back when they had resolved it. Nothing happened. We have now contracted with Cool Ideas who will connect within 15 minutes of Cell C releasing the line. We submitted a request by email on Friday 1st February, for immediate cancellation. We have have had no acknowledgement of ANY emails.

Helpful (0)

Replies (2)

Cell C's replyOfficial

04 Feb 2019, 13:34

Good afternoon Fosha

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist.

Do expect communication.

Regards
Cell C | PN

Cell C's reply04 Feb 2019, 13:34

Official

Good afternoon Fosha

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist.

Do expect communication.

Regards
Cell C | PN

Katy G's updateReviewer Update

16 Feb 2019, 07:30

We had a call promising that some one would call. They did not. We received an email that the contract would be cancelled but we would have to pay for the upgrade for 2 months even though it had not been done. DO NOT USE CELL C FIBRE

Katy G's update16 Feb 2019, 07:30

Reviewer Update