PK
Paul K
1 reviews | Active since May 2012
19 Oct 2022, 14:35
SHOCKING LACK OF SERVICE
For TWO YEARS now I have been struggling with my MOBILE DATA. I have literally 100's of emails and DM's on record. All I get is EMPTY PROMISES AND LIES. I keep getting told my complaint has "BEEN ESCALATED TO THEIR NETWORK DEPARTMENT " IF an agent does call, I get THE SAME INSTRUCTION ON HOW TO ACTIVATE MY MOBILE DATA. I've been through these steps HUNDREDS OF TIME. Honestly HUNDREDS OF TIME. ALL TO NO AVAIL. My MANY messages and emails explain in DETAIL all the steps I have tried. All I get from CellC is "WE UNDERSTAND YOUR FRUSTRATION " Understand my frustration does not rectify the problem!!! I have LOST countless amounts of DATA as I cannot use it before it EXPIRES!!! I'VE HAD IT WITH CELLC. I'm instructing my bank to cancel any debit orders as CellC is in BREACH OF CONTRACT. I WILL TAKE LEGAL ACTION AGAINST CELLC IF I AM BLACKLISTED OR PENALIZE IN ANY WAY. THIS IS A PROMISE NOT A THREAT. After being a LOYAL PAYING CLIENT FOR OVER 15 YEARS I EXPECT BETTER
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Replies (12)0
Replies (12)PK
Paul K's updateReviewer Update
19 Oct 2022, 17:16I only have my cell phone number
PK
Paul K's update19 Oct 2022, 17:16
Reviewer Update
I only have my cell phone number
Cell C's replyOfficial
20 Oct 2022, 01:36We need a number that the network team can be able to reach you on.
^NH
^NH
Cell C's reply20 Oct 2022, 01:36
Official
We need a number that the network team can be able to reach you on.
^NH
^NH
PK
Paul K's updateReviewer Update
20 Oct 2022, 13:27You have my number on file. PLEASE DO YOUR HOMEWORK AND CHECK OUT MY MANY MANY MANY MESSAGES. ***. PLEASE DON'T GET YET ANOTHER AGENT THAT IS GOING TO TELL ME THE SAME THING YOUR OTHER 20 OR MORE AGENTS HAVE TOLD ME TO DO. DON'T WASTE ANYMORE OF MY TIME.
PK
Paul K's update20 Oct 2022, 13:27
Reviewer Update
You have my number on file. PLEASE DO YOUR HOMEWORK AND CHECK OUT MY MANY MANY MANY MESSAGES. ***. PLEASE DON'T GET YET ANOTHER AGENT THAT IS GOING TO TELL ME THE SAME THING YOUR OTHER 20 OR MORE AGENTS HAVE TOLD ME TO DO. DON'T WASTE ANYMORE OF MY TIME.
PK
Paul K's updateReviewer Update
25 Oct 2022, 11:28FIVE DAYS HAVE PASSED AND STILL NOTHING. I HAVE MANY MANY EMAILS AND DM'S AND ALL I GET IS "WE WILL GET BACK TO YOU SHORTLY " YOUR COMPLAINT HAS BEEN ESCALATED TO OUR NETWORK DEPARTMENT " BLAH, BLAH,BLAH. IN TODAY NEWS, IT HAS BEEN FOUND THAT CELLC CUSTOMERS HAVE LOST MILLIONS OF GIGS OF DATA. MY POINT EXACTLY. I AM GOING THROUGH WITH MY PROMISE. CELLC ARE IN BREACH OF THE AND I REFUSE TO PAY FOR SOMETHING I NEVER GET..
PK
Paul K's update25 Oct 2022, 11:28
Reviewer Update
FIVE DAYS HAVE PASSED AND STILL NOTHING. I HAVE MANY MANY EMAILS AND DM'S AND ALL I GET IS "WE WILL GET BACK TO YOU SHORTLY " YOUR COMPLAINT HAS BEEN ESCALATED TO OUR NETWORK DEPARTMENT " BLAH, BLAH,BLAH. IN TODAY NEWS, IT HAS BEEN FOUND THAT CELLC CUSTOMERS HAVE LOST MILLIONS OF GIGS OF DATA. MY POINT EXACTLY. I AM GOING THROUGH WITH MY PROMISE. CELLC ARE IN BREACH OF THE AND I REFUSE TO PAY FOR SOMETHING I NEVER GET..
PK
Paul K's updateReviewer Update
25 Oct 2022, 16:56Is this the best you can do. Reply to ALL YOUR MESSAGES AND POSTS BY SAYING "We have raised the matter BLAH,BLAH, BLAH! SAME OLD BULLS%$T DAY AFTER DAY, YEAR AFTER YEAR
PK
Paul K's update25 Oct 2022, 16:56
Reviewer Update
Is this the best you can do. Reply to ALL YOUR MESSAGES AND POSTS BY SAYING "We have raised the matter BLAH,BLAH, BLAH! SAME OLD BULLS%$T DAY AFTER DAY, YEAR AFTER YEAR
PK
Paul K's updateReviewer Update
27 Oct 2022, 11:28AND STILL NOTHING FROM CELLC. TWO YEARS AND NOW FINALLY I HAVE REQUESTED MY BANK TO REJECT PAYMENTS TO CELLC. LET CELLC TRY AND INSTITUTE LEGAL ACTION. I'M READY TO TAKE THEM ON. I HAVE LITERALLY 100'S OF EMAILS, POSTS ON FACEBOOK AND DM'S ON MESSENGER. CELLC IS IN BREACH OF CONTRACT. MY PHONE NUMBER BELONGS TO ME. IT HAS BEEN MY NUMBER FOR OVER 20 YEARS. Come 01 November 2022. NO PAYMENT TO CELLC.
PK
Paul K's update27 Oct 2022, 11:28
Reviewer Update
AND STILL NOTHING FROM CELLC. TWO YEARS AND NOW FINALLY I HAVE REQUESTED MY BANK TO REJECT PAYMENTS TO CELLC. LET CELLC TRY AND INSTITUTE LEGAL ACTION. I'M READY TO TAKE THEM ON. I HAVE LITERALLY 100'S OF EMAILS, POSTS ON FACEBOOK AND DM'S ON MESSENGER. CELLC IS IN BREACH OF CONTRACT. MY PHONE NUMBER BELONGS TO ME. IT HAS BEEN MY NUMBER FOR OVER 20 YEARS. Come 01 November 2022. NO PAYMENT TO CELLC.
PK
Paul K's updateReviewer Update
01 Nov 2022, 17:21As promised. I have reversed my debit order for October 2022 payment due to CellC being in BREACH OF CONTRACT. I WILL TAKE LEGAL ACTION IF CELLC BLOCK MY PHONE. MY CELL NUMBER IS MY OWN. I HAVE HAD THE NUMBER SINCE 2003 LING BEFORE I MOVED TO CELLC. FIX MY MOBILE DATA AND REFUND ME FOR ALL THE LOST DATA AND WE CAN CONTINUE WITH THIS CONTRACT. NO SERVICE, NO PAY.
PK
Paul K's update01 Nov 2022, 17:21
Reviewer Update
As promised. I have reversed my debit order for October 2022 payment due to CellC being in BREACH OF CONTRACT. I WILL TAKE LEGAL ACTION IF CELLC BLOCK MY PHONE. MY CELL NUMBER IS MY OWN. I HAVE HAD THE NUMBER SINCE 2003 LING BEFORE I MOVED TO CELLC. FIX MY MOBILE DATA AND REFUND ME FOR ALL THE LOST DATA AND WE CAN CONTINUE WITH THIS CONTRACT. NO SERVICE, NO PAY.
PK
Paul K's updateReviewer Update
07 Nov 2022, 12:52Updating your team,apologies and following up has for TWO YEARS HAD ABSOLUTELY NO EFFECT. NO PAYMENT UNTIL YOU SORT OUT MY MOBILE DATA WHICH IS PART OF MY CONTRACT. CELLC IS IN BREACH OF CONTRACT
DON'T TRY AND DISCONNECT MY PHONE BECAUSE THEN I'LL START LEGAL PROCEDURE AGAINST CELLC. THIS IS A PROMISE NOT A THREAT.
DON'T TRY AND DISCONNECT MY PHONE BECAUSE THEN I'LL START LEGAL PROCEDURE AGAINST CELLC. THIS IS A PROMISE NOT A THREAT.
PK
Paul K's update07 Nov 2022, 12:52
Reviewer Update
Updating your team,apologies and following up has for TWO YEARS HAD ABSOLUTELY NO EFFECT. NO PAYMENT UNTIL YOU SORT OUT MY MOBILE DATA WHICH IS PART OF MY CONTRACT. CELLC IS IN BREACH OF CONTRACT
DON'T TRY AND DISCONNECT MY PHONE BECAUSE THEN I'LL START LEGAL PROCEDURE AGAINST CELLC. THIS IS A PROMISE NOT A THREAT.
DON'T TRY AND DISCONNECT MY PHONE BECAUSE THEN I'LL START LEGAL PROCEDURE AGAINST CELLC. THIS IS A PROMISE NOT A THREAT.
PK
Paul K's updateReviewer Update
09 Nov 2022, 09:43As suspected. Cellc has suspended my service due to non payment.
I WILL NOW PROCEED WITH LEGAL ACTION AGAINST CELLC AS YOU ARE IN BREACH OF CONTRACT. THIS IS A PROMISE NOT A THREAT. MONTHS AND MONTHS OF PROBLEMS WITH NO SOLUTION IN SIGHT. BUT LET ME STOP PAYING AND IMMEDIATELY MY SERVICE IS SUSPENDED. CELLC HAS ****** FROM ME. I HAVE R100 AIRTIME THAT I PURCHASED AND CANNOT USE DUE TO YOU SUSPENDING MY SERVICE.
I WILL NOW PROCEED WITH LEGAL ACTION AGAINST CELLC AS YOU ARE IN BREACH OF CONTRACT. THIS IS A PROMISE NOT A THREAT. MONTHS AND MONTHS OF PROBLEMS WITH NO SOLUTION IN SIGHT. BUT LET ME STOP PAYING AND IMMEDIATELY MY SERVICE IS SUSPENDED. CELLC HAS ****** FROM ME. I HAVE R100 AIRTIME THAT I PURCHASED AND CANNOT USE DUE TO YOU SUSPENDING MY SERVICE.
PK
Paul K's update09 Nov 2022, 09:43
Reviewer Update
As suspected. Cellc has suspended my service due to non payment.
I WILL NOW PROCEED WITH LEGAL ACTION AGAINST CELLC AS YOU ARE IN BREACH OF CONTRACT. THIS IS A PROMISE NOT A THREAT. MONTHS AND MONTHS OF PROBLEMS WITH NO SOLUTION IN SIGHT. BUT LET ME STOP PAYING AND IMMEDIATELY MY SERVICE IS SUSPENDED. CELLC HAS ****** FROM ME. I HAVE R100 AIRTIME THAT I PURCHASED AND CANNOT USE DUE TO YOU SUSPENDING MY SERVICE.
I WILL NOW PROCEED WITH LEGAL ACTION AGAINST CELLC AS YOU ARE IN BREACH OF CONTRACT. THIS IS A PROMISE NOT A THREAT. MONTHS AND MONTHS OF PROBLEMS WITH NO SOLUTION IN SIGHT. BUT LET ME STOP PAYING AND IMMEDIATELY MY SERVICE IS SUSPENDED. CELLC HAS ****** FROM ME. I HAVE R100 AIRTIME THAT I PURCHASED AND CANNOT USE DUE TO YOU SUSPENDING MY SERVICE.
PK
Paul K's updateReviewer Update
17 Nov 2022, 10:16I have my phone with me 24/7 NOONE HAS TRIED TO CONTACT ME. I DO NOT ANSWER CALLS THAT SAY "SUSPECTED SPAM". PLEASED CALL FROM A LEGITIMATE NUMBER AND IDENTIFY YOUR NAME, SURNAME AND DEPARTMENT OF CELLC. A VODACOM TECHNICIANS CALLED ME FOUR DAYS AGO TO ARRANGE A MEETING. NOTHING HAS COME OF THAT. I APPRECIATE MY LINE BEING ACTIVATED BUT I'M STILL BATTLING WITH MY MOBILE DATA AND DOWNLOAD SPEED. I HAVE DOZENS OF SCREENSHOTS OF MY DOWNLOAD SPEED WHICH BY THE WAY IS RIDICULOUS. I WILL BRING MY ACCOUNT UP TO DATE ONCE CELLC HAS RESOLVED THIS PROBLEM.
PK
Paul K's update17 Nov 2022, 10:16
Reviewer Update
I have my phone with me 24/7 NOONE HAS TRIED TO CONTACT ME. I DO NOT ANSWER CALLS THAT SAY "SUSPECTED SPAM". PLEASED CALL FROM A LEGITIMATE NUMBER AND IDENTIFY YOUR NAME, SURNAME AND DEPARTMENT OF CELLC. A VODACOM TECHNICIANS CALLED ME FOUR DAYS AGO TO ARRANGE A MEETING. NOTHING HAS COME OF THAT. I APPRECIATE MY LINE BEING ACTIVATED BUT I'M STILL BATTLING WITH MY MOBILE DATA AND DOWNLOAD SPEED. I HAVE DOZENS OF SCREENSHOTS OF MY DOWNLOAD SPEED WHICH BY THE WAY IS RIDICULOUS. I WILL BRING MY ACCOUNT UP TO DATE ONCE CELLC HAS RESOLVED THIS PROBLEM.
PK
Paul K's updateReviewer Update
21 Nov 2022, 09:14Please cam someone call me URGENTLY. I think it's best Cellc and I part ways. My contract must be CANCELLED. NO PENALTY OR BLACKLISTING. It is OBVIOUS. Cellc is in BREACH OF CONTRACT.
PK
Paul K's update21 Nov 2022, 09:14
Reviewer Update
Please cam someone call me URGENTLY. I think it's best Cellc and I part ways. My contract must be CANCELLED. NO PENALTY OR BLACKLISTING. It is OBVIOUS. Cellc is in BREACH OF CONTRACT.
PK
Paul K's updateReviewer Update
23 Nov 2022, 14:36I will be returning my device which is in perfect condition to CellC Bayside Mall in Cape Town on Friday the 25 November 2022. Please arrange with them to assist me and cancel my contract with NO PENALTIES OR BLACKLISTING. CELLC IS IN BREACH OF CONTRACT AND I WANT OUT. AFTER SEEKING LEGAL ADVISE THIS IS WHAT I HAVE BEEN INSTRUCTED TO DO. I HAVE OVER 70 EMAILS AND DM MESSAGES ON FACEBOOK WHERE THEY STATED FOURTEEN TIMES THAT THEY HAVE ESCALATED MY PROBLEM WITH YOUR NETWORK TEAM. JUST THIS THREAD ALONE. DATES BACK TO 12 SEPTEMBER 2022. ONLY ONCE HAS SOMEONE CALLED ME. VIA EMAIL I HAVE 23 EMAILS STATING SOMEONE WILL CONTACT ME, AGAIN ONLY TWICE HAS SOMEONE CALLED WHICH DID NOT RESOLVE THE PROBLEM AT ALL. MY CELLPHONE RECORDS PROVE THIS. MY CELLPHONE NUMBER BELONGS TO ME. I AM MOVING TO TELKOM. EVEN HERE ON HELLOPETER YOU HAVE MADE EMPTY PROMISES. IT'S TIME TO MOVE ON
PK
Paul K's update23 Nov 2022, 14:36
Reviewer Update
I will be returning my device which is in perfect condition to CellC Bayside Mall in Cape Town on Friday the 25 November 2022. Please arrange with them to assist me and cancel my contract with NO PENALTIES OR BLACKLISTING. CELLC IS IN BREACH OF CONTRACT AND I WANT OUT. AFTER SEEKING LEGAL ADVISE THIS IS WHAT I HAVE BEEN INSTRUCTED TO DO. I HAVE OVER 70 EMAILS AND DM MESSAGES ON FACEBOOK WHERE THEY STATED FOURTEEN TIMES THAT THEY HAVE ESCALATED MY PROBLEM WITH YOUR NETWORK TEAM. JUST THIS THREAD ALONE. DATES BACK TO 12 SEPTEMBER 2022. ONLY ONCE HAS SOMEONE CALLED ME. VIA EMAIL I HAVE 23 EMAILS STATING SOMEONE WILL CONTACT ME, AGAIN ONLY TWICE HAS SOMEONE CALLED WHICH DID NOT RESOLVE THE PROBLEM AT ALL. MY CELLPHONE RECORDS PROVE THIS. MY CELLPHONE NUMBER BELONGS TO ME. I AM MOVING TO TELKOM. EVEN HERE ON HELLOPETER YOU HAVE MADE EMPTY PROMISES. IT'S TIME TO MOVE ON